The Next Practice Group is seeking a Technical Support Specialist, I to join our growing IT Team within our shared services group.
As a Technical Support Specialist, you will provide remote and in-person technical support for varying technologies and software.
Responsibilities:
Installs, modifies, and makes minor repairs to computer hardware and software systems.
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
Helps design and implement infrastructure.
Consults with users to determine appropriate hardware and software needs.
Installs software and necessary applications for workflow.
Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
Documents hardware and software updates.
Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
Prepares reference material for users by drafting operation instructions
Qualifications/Skills:
Excellent problem-solving and troubleshooting skills.
The ability to communicate technical information in an accessible manner to non-technical employees.
A process improvement mindset.
Knowledge of networking principles and operating systems.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Customer-service focus.
Collaborative mindset.
Hands-on problem-solving ability.
Knowledge of script languages is a plus.
Knowledge of Windows & Mac Operating Systems
Knowledge of Cloud & M365 ecosystem.
Education & Experience:
Associate's degree or technical degree (or higher) in computer science, information systems/technology, or related field.
Prior experience working on a Helpdesk, Desktop Support, or similar technical function.
Salary Range: 55K-75K annually
**Base pay offered may vary depending on job-related knowledge, skills, and experience. A discretionary bonus and Profit-Sharing Plan, (for VP+ roles), may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Work Location - This hire will work in our NYC office in a hybrid capacity(3 days in office)