Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to help-desk tickets, and resolving complex tasks. Additionally, this position will assist in the troubleshooting of audio/visual issues in conference rooms. Work schedule for this position will be, Monday through Friday with shifts assigned between 6 am-5 pm. Alternate work schedules may be acceptable but not guaranteed.
Responsibilities will include but not limited to: • Responding to help-desk tickets in a large enterprise environment. • Will procure and issue mobile phones to employees. • Supporting and troubleshooting cellular devices, tablets, and laptops. • Enroll mobile devices into an MDM solution. • Support large conference room Audio/Visual equipment. • Mobile device support including working understanding of mobile device management tools. • Perform audits related to mobile devices such as no usage, hardware inventory, etc. • Participate in after-hours/weekends on call rotation • Installing and maintaining desktop computer and server hardware and software. • Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters. • Performing installation and patching of Windows operating systems. • Submitting weekly status reports to supervisor. • Support large conference room Audio/Visual equipment. • Preparing workstation and laptop images and deployment of devices.
Job Requirements: • Experience providing technical support to end users in a fast-paced environment. • One year of Active Directory experience. • Mobile device support knowledge. • Experience with Remedy helpdesk software. • Experience with Microsoft Intune • Experience providing technical support for mobile applications in a network environment. • Experience with backup/restore software such as Samsung Smart Switch, iTunes, etc. • Solid troubleshooting skills in desktop computer hardware and software. • Experience creating and improving technical documentation; documenting the system specifications and design. • Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations. • The successful candidate must pass a federal background check. • Only the highest qualified candidates will be considered. • Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel. • Candidate should be able to safely lift 50 pounds. • Must possess and maintain a valid Arizona driver's license with a clean record