The main function of a service engineer is to represent advance serviceability of design within the Vehicle Development Process. A typical service engineer is responsible for identifying, addressing, or escalating serviceability issues as appropriate utilizing business case analysis.
Job Responsibilities: • Develop and communicate service requirements. • Develop diagnostic and repair procedures. • Attend Product Development Team (PDT) Meetings, Design for Manufacturing (DFMs) and Peer reviews for assigned service subsections. • Develop service part release strategies with Service parts Engineering/Design Release Engineers/Suppliers with Subsystem Service Plans (SSSP). • Investigate and respond to Problem Tracking Reports (PTR's) (suggested service manual changes). • Investigate and respond to Quality Audit Reports (suggested service manual changes). • Review Engineering Work Orders (EWO's) for service impact and follow up as required. • Identify when special tools are required to perform a vehicle repair. • Work with the Special Tool committee to develop and validate special tools. • Occasionally perform coordination tasks and projects with a limited scope. • Complete special projects as required.
Skills: • Knowledge of MS Word, Excel, and PowerPoint. • Knowledge of Lotus Notes or other email communication tools. • Strong interpersonal skills involving ability to work effectively cross-functionally and cross-culturally. • Strong written and verbal communication skills. • Ability to work independently and with a team. • Ability to partner with senior management to analyze and solve issues. • Ability to handle multiple projects simultaneously. • Ability to read engineering schematics and blueprints. • Strong understanding of automotive repair. • Demonstrated electrical/electronic diagnosis and repair ability. • Valid driver's license.
Education/Experience: • Bachelor's degree in Engineering or related technical field. • 0-2 years of experience required.