At Strategic Coach®, we strive to free up highly successful entrepreneurs and their teams to thrive and grow in a world of rapid change and unpredictability. We pride ourselves on offering world-class coaching to exceptional clients in a positive, growth-focused environment.
We're looking for a proactive, energetic Program Advisor Support Specialist to work closely with our clients as well as other members of the Strategic Coach team. The successful candidate will have strong organizational, time management, and administrative skills.
You'll be responsible for:
1. Providing Client Support
Contact clients via phone and email to reschedule their missed workshops.
Respond to client requests.
Send bulk email correspondence.
Confirm clients' attendance prior to workshops.
Organize logistics for client dinners.
Send additional materials, invoices, receipts, location details, and renewal applications.
2. Providing Program Advisor Support
Schedule calls for the Program Advisors and their clients.
Manage and organize the Program Advisors weekly schedules.
Enter notes into the database.
Support Program Advisors with workshop and call preparation.
Support Program Advisors with Salesforce reports and views.
Prepare different written correspondence for Program Advisor Team and for clients.
Back-up reception coverage.
Other duties as required.
3. Providing Workshop Support
Observe workshops to gain an understanding of the Program concepts and tools to assist with client questions.
Welcome clients by greeting them on workshop days, and enhance client relationships.
Ability to travel up to one week a quarter.
Assets we're looking for:
You have a college or university degree.
You have 2+ years' experience in a customer service position.
You're confident, responsive, and take initiative to make things happen.
You work independently and take charge of your own responsibilities.
You maintain a high level of activity while managing multiple priorities.
You know how to communicate clearly and present yourself professionally to clients and fellow team members.
You have a strong entrepreneurial spirit-you embrace new opportunities and thrive in a constantly evolving and creative environment.
You know how to communicate clearly and effectively with all types of people.
You're warm, friendly, adaptable, energetic, and fun to work with.
You can handle multiple requests, prioritize, and respond quickly.
Why Strategic Coach? We have:
Exceptional Clients: As a PA Support Specialist, you will play a key role in dramatically improving people's lives. Our clients are extraordinary individuals who, because of their involvement in The Strategic Coach® Program, will go on to do even more remarkable things in their lives and businesses.
Extraordinary Culture: As a company that teaches entrepreneurial teamwork and walks our talk, we take a lot of pride in cultivating an extraordinary culture. We are constantly supporting our team members in their own learning and growth as we grow and innovate as a company.
You'll also get:
Six weeks of paid time off each year.
Twenty-one flex hours.
A flexible and competitive benefits plan.
Insightful assessments to help you identify your own unique set of strengths.
Access to our world-class workshop programs, publications, podcasts, and videos.
Unlimited free pop, juice, coffee, and tea, plus occasional catered food and snacks.
Casual dress attire on non-workshop days.
And much, much more!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. We thank all applicants; however, only those candidates selected for an interview will be contacted.
Strategic Coach is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our values and corporate culture, Strategic Coach is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. If you have an accommodation need, please contact Human Resources in advance of your interview to make appropriate arrangements.
By applying, you agree that the statements made by you are true, complete, and correct to the best of your knowledge. Further, you understand that any falsification of statements, misrepresentations, and/or deliberate omission or concealment of information may be considered just cause for dismissal.