Anatomy IT helps healthcare providers deliver exceptional patient care through technology and cybersecurity solutions. With 30+ years of experience, we understand healthcare organizations' unique risks, opportunities, and challenges. Anatomy IT is one of the largest and fastest-growing healthcare IT companies, partnering with over 1,100 clients serving 32,000 healthcare staff nationwide, including ASCs, physician groups, and hospitals
RESPONSIBILITIES:
We are looking to hire a full-time onsite, experienced Systems Engineer 2. Do you have the knowledge and experience to provide IT support to end-users? Do you enjoy promptly identifying and resolving issues proactively? The Systems Engineer 2 role will help support in the successful delivery and escalation of incidents remotely for our clients. You will be involved in the prep, configuration, repair, and maintenance of the client's infrastructure, as well as interacting with vendor support on a regular basis to identify and resolve issues.
Full-time dedicated onsite position at client location
Provide service and customer support
Troubleshoot and determine root cause for ongoing issues
Assist customers remotely for post hardware or software implementations
Produce timely and detailed service reports
Collaborate with other departments to solve complex issues
Tasks assigned by their Pod leader.
EDUCATION & EXPERTISE:
We need people who don't mind working in a flexible manner based on the needs of the business and who will provide solid customer service and clear communication to our clients. We encourage you to apply if you can easily adapt to a rapidly changing environment, shift priorities, and meet tight deadlines. This position will require the following qualifications:
High School diploma, Bachelor's Degree a plus
Minimum of 3-4 years work experience in a Help Desk or Field Services role
CompTIA A+/Network+ or equivalent experience
Complete technical understanding and expertise in the following:
Public and private DNS functionality
File server support
RDS environment support
Active Directory support
Solid customer service, communication, and organizational skills
Ability to work under tight deadlines and shifting priorities
Occasionally work past scheduled work hours to complete work tasks
Including occasional nights and weekend work as needed
Ability to participate in a rotating on-call schedule
Reliable and punctual
WHY AnatomyIT?
AnatomyIT embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. We believe in putting our customers first, empowering our people to drive growth, being technologically innovative, simplifying the complex, delivering results to our commitments with a sense of urgency while embracing diversity, equity, and inclusion.
BENEFITS:
We love collaborating and working together as a team. Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.
**The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees.