From our corporate offices in DFW, Systemates is not-so-quietly plotting the construction industry on a course to a more tech-focused future. Our award-winning software, Projectmates, contains all of the functionality needed to unite and streamline complex construction project management processes. Put simply, Projectmates users are more efficient, more cost-effective, and better prepared for the changing construction landscape.
Now, this is where you come in.
We're searching for people who thrive in a small, growth-focused environment. You need to be passionate about helping customers solve problems and focused on self-improvement. Our talented and diverse team is working to take Systemates to the next level.
Help us build something great.
The Implementation and Support Project Manager for Systemates, Inc. is a tech-savvy, dependable leader. This role requires a gifted multitasker who can confidently articulate and engage in conversations about Projectmates. This role is ultimately accountable for the successful implementation of the Projectmates platform with our clients.
Specific Responsibilities:
Managing customer expectations, documentation, timelines, deliverables and support needs.
Maintaining expert-level knowledge of the Projectmates platform, its use by clients, and the implementation process to provide optimal solutions and product configuration.
Building trusted relationships, guiding clients through the implementation process and ensuring they apply Projectmates best practices and that their needs are being met.
Coordinating and conducting training of customer end-users on all applicable elements of the Projectmates platform. These end-users may have administrative, managerial or executive roles within their organization, each with its own training needs.
Creating reference manuals, SOPs, training material, etc.
Continuously improving the implementation process to reduce unnecessary steps, redundant activities and improve customer satisfaction.
Performing other duties and responsibilities as assigned.
Working cross-functionally with our Customer Relationship, Sales and Marketing teams.
Performing other duties and responsibilities as required.
Desired Skills & Experience
Possess a high proficiency for training, coaching and consultative leadership.
Are able to prioritize positive impact over busywork.
Strong interpersonal skills with superior written and verbal communication skills.
Are software savvy with the ability to learn robust and highly complex software product.
Appreciate transparency and foster an environment of trust and empowerment.
Are detail-oriented, highly organized and a fast learner.
Have a minimum 2-4 years of documented success in a similar role in the software industry (preferred).
Hold a Bachelor's degree or equivalent relevant work experience.
Have knowledge of construction project management (This is a plus, but not required).
Where you'll be working
This is a hybrid full-time role based out of our Richardson, TX office.
EEO Statement
Systemates Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.