(Marine/RV) Audio Field Service Engineer 2 at Garmin USA in Houston, Texas

Job Description:

Overview

We are seeking a full-time (Marine/RV) Audio Field Service Engineer in the Houston, TX area. In this role, you will be responsible for providing technical support, installation, and training for Garmin's audio offerings and will be working with boat OEMs (Original Equipment Manufacturers), RV (Recreational Vehicle) OEMs, OEM dealers and installing dealers.

Essential Functions

• Become highly knowledgeable in the specifications, capabilities, and operation of Garmin products, with emphasis on Garmin audio products


• Be highly knowledgeable in boat systems, automotive electrical systems, and Marine OEMs


• Travel to customer facilities to provide regular on-site support of Marine or RV Installations


• Provide training on correct installation, calibration, set-up and operation of Garmin audio products and create written procedures


• Assist in troubleshooting any problems with Garmin audio products and create regular monthly reports on the regular on-site support


• Accompany Sales personnel on OEM and dealer sales calls, as needed, as well as assist the specification of Garmin audio products for sales quotes


• Answer customer and installer technical inquiries regarding Garmin audio products


• Monitor, document, and report failure trends in Garmin audio equipment


• Identify and recommend improvements in Garmin audio products, documentation, and procedures


• Review owner's manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted


• Communicate with Product Support and Warranty to identify problems that are occurring in the field and relate these problems and solutions back to the FSE Team


• Gather and communicate to Field Service Engineers new product information including set up, product specification, etc. as required


• Respect and observe the rules and policies of the OEM while onsite and maintain professional and courteous demeanor with all OEM associates


• Provide on-site support of Garmin audio installations and troubleshooting in a manufacturing environment


• Verify reported defective products at Customer's facility


• Train customer's associates in the installation and operation of Garmin audio equipment and other related items


• Maintain communication with Garmin headquarters including documenting and completing reports on the work performed and reporting failures/tracking trends

Basic Qualifications

• Bachelor's Degree or equivalent Military/Trade school training OR a minimum of 4 years relevant experience


• Must possess a minimum of 4 years work experience performing marine, audio AND/OR RV electronic equipment installation/troubleshooting


• Demonstrated strong and effective verbal, written, and interpersonal communication skills and a superior customer-oriented attitude


• Must possess a demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook


• Must be positive, detail/quality oriented, organized, analytical, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize in a fast paced, deadline-driven environment with excellent time management and follow-up skills

Desired Qualifications

• Previous experience in a Marine OEM, RV OEM, or installing dealer facility

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran's status, age or disability.

This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

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