Senior Associate GDCM Property Systems, Training at Hilton Global in McLean, Virginia

Job Description:

***The location for this position is virtual/remote***

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Sr Associate, GDCM Property Systems, Training, you will bring your technical skills to a hospitality company with an award-winning culture. On the GDCM team reporting to the Manager, Training, you will support projects including PEP Training and Training Material for the Global Deployment & Change Management team.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Create, update and deliver training material for the GDCM team relating to Property Management and other hotel systems.
• Create training materials for departmental processes, classroom training, trainers notes, handouts, presentations, documentation, user guides and other material.
• Deliver training to the Global Deployment & Change Management team through various methods E.G. in-person training, Team Member Shadowing, Online platforms etc.

How you will collaborate with others:

• Monitor quality of training delivery both to and by the Global Deployment & Change Management team, via various feedback methods and provide additional training where required.
• Obtain feedback from the GDCM team on the quality and content of all documentation and training material used by the team and update as required.
• Work with business and system subject matter experts to understand system upgrades and new functionality to develop training and documentation advising on the implications for the business.

What deliverables you will take ownership of:

• Ensure all information to be communicated is standardized, relevant, and of high quality.
• Work with the Learning Technology team to design, develop, maintain, and refresh Property Management System's hotel-facing learning content

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of professional work experience in Technology or a related field
• Three (3) years of hotel experience using Property, Sales or Revenue Systems
• Travel up to 25%.

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experience
• Five (5) + years of professional work experience in Technology or related field
• Five (5) + years of Hotel experience using Property, Sales, or Revenue Systems
• Knowledge of systems training development and delivery
• Knowledge of systems deployment and implementation
• Previous technology systems training/documentation content creation

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.

Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $55,000-$90,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company. #LI-REMOTE

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