Expertise in Java; architecture, design, development and support
Understand security concepts to build reliable and safe distributed applications
Creative, critical thinking and troubleshooting skills
Experience of supporting an application from either a SRE or other customer or user support role
Work Summary
The Crypto Services Team is seeking a Developer Success Lead to join its new and growing Application Engineering Team. If you are a keen problem solver who loves to work on a broad spectrum of challenges then this could be the role for you.
In this role you will provide frontline support for the team. You will need to monitor communication channels, screen questions, point users to the correct documentation or application to help them, and when needed engage with the correct team members in Crypto Services to fix the issue for the user.
Lastly, as part of this job you will aid the Application Engineering Team in collection metrics on types of issues users face and make suggestions on possible ways to help them avoid those issues.
Expectations:
Monitor and respond to communication channels for questions and onboarding requests.
Keep analytics and metrics updated.
Assist users as much as possible before engaging with other Crypto Services staff members.
Look for new and innovative ways to prevent repeated user issues. This can be in the form of tooling, documentation or application changes. For some issues you will need to use the analytics and data to drive internal team changes.
Work on internal tools, scripts, and other features.
Pay Range: $75-90/hr
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions.