Drive sales through effective communication and timely processing of sales proposals and orders. Educate customers and sales representatives of current product offerings, contract pricing, and current promotions that are being offered. Become the voice of the company with positive and professional communication skills.
RESPONSIBILITIES: • Represent company in a positive and professional manner utilizing effective communication skills. Work in a team environment that handles customer and sales manager inquiries from 8:00 am to 5:00 pm, Monday thru Friday. Be available to support a flexible work schedule as business dictates. • Educate customer and sales representative on product portfolio, product features and additional accessories and services that are available. Maintain a knowledge base of all client's products, services, and business ventures in order to answer inquiries or direct call to appropriate party. • Enter proposals and purchase orders that are called or emailed in. Ensure appropriate pricing approval is given based on product line discount matrix. Audit proposal pricing to ensure correct pricing is being calculated through information system. • Partner with production planning and distribution on product availability and delivery expectations to meet customers expected delivery. • Handle all email inquiries directed to the website or Customer Service in-box. • Review all contracts and purchase orders as specified in Contract Review QS05468 guidelines and standards for Revenue Recognition and Sarbanes Oxley standards. • Adhere to and administer company policies and procedures, including Discount Approval and Credit Return Matrix's. • Achieve department service level goals through prompt and courteous phone skills. • Position has the flexibility to work in the office and at home. Applicant must be able to do either condition. • Participate as a team player and project a positive attitude. • Other duties may be assigned.
EDUCATION AND EXPERIENCE: • Bachelor's degree preferred, associate degree acceptable or related work experience. • Customer Service Experience
QUALIFICATIONS AND SKILLS: • Excellent verbal and written communication skills • Strong organizational skills and attention to detail • Proven customer service and sales skills • Ability to work in a fast past environment • Attention to detail • Proficient in Excel and Word • JDE experience a plus
About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com
Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.