Position Objective: Coordinate and supervise daily sales, operational and administrative activities in the branch, including receiving, shipping, warehousing, counter sales, inventory management and administrative functions in support of sales activity as directed. Work within operational budget constraints to effectively and efficiently manage the process of order fulfillment.
Duties and Responsibilities:
Manage branch operations including counter area, show floor, warehouse operations, and inventory control.
Work closely with sales managers, account managers, and account reps to provide consistent, responsive, and innovative service to the customers in the market. Meet with customers when appropriate with regard to specific orders or projects in order to help accommodate unusual or complex requirements.
Train, supervise, develop, and provide support to counter associates, assisting in all day-to-day functions as needed.
Maintain building/grounds and warehouse to present an attractive and secure facility; replenish and straighten display areas; order warehouse supplies and maintain overall building security while operating within annual budget guidelines.
Monitor and manage location's inventory through cycle counts, on-hand balance adjustments, stock location maintenance, and physical inventory.
Work closely with marketing on merchandising, product promotions, counter days and other activities directed at local customers and provide feedback on new products. Keep branch associates informed about these and other updates in a timely manner.
Monitor daily warehouse and counter productivity and accuracy for efficiency, consistency and quality of operations.
Coordinate operational activities with other distribution centers to ensure the continued and timely flow of delivers, transfers and other services.
Job Requirements:
EDUCATION: High school diploma, 2 years college or equivalent experience. Business or electrical industry exposure helpful.
EXPERIENCE: Three years sales/customer service experience & five years experience in a operations, logistics, or distribution environment.
KNOWLEDGE, SKILLS, & ABILITIES:
Strong communication, sales, and customer service skills
Must be able to prioritize and delegate multiple tasks
Understand customer requests and identify appropriate materials and parts. Good listening skills
Supervisory skills-ability to manage staffing, performance review decisions, mentor and supervise development of staff