Come join Leonardo Helicopters and let your career take flight. We offer challenging and rewarding roles with a noble purpose, supporting military, public safety and commercial customers. At Leonardo, we offer competitive compensation, exceptional benefits with a free healthcare option, 401k match, generous paid time off and much more. At Leonardo we offer careers, not simply jobs.
Summary of Position:
Provide technical support to the field support activity of the field service representatives and of the Part 145. Act as a liaison with the company engineering functions, as part of the company responsibility for the continued airworthiness of the products. Works in an international team of Customer Support Engineers between Italy and USA to analyze and propose solutions to increase the reliability and maintainability of the in-service fleet of AW aircraft.
Duties and Responsibilities:
Technical Front-end to solve technical issues reported from Operators, domestic
(US) and worldwide fleet Technical Representatives and Company Repair Station
activity in a timely manner.
Analysis of field data for reliability, maintainability and design weakness
analysis interfacing with the Augusta Customer Support database.
Keep track of Aircraft Configuration and Certifications for the American fleet,
tracking in the C.S. Engineering database resident in Italy all the evolutions of
aircraft modifications, repairs, retrofits.
Maintain a constant link with C.S. Engineering Italy to increase awareness of
fleet problems and establish a fleet-wide knowledge base of technical solutions.
Regular reporting to Augusta Customer Support Engineering Management for
safety related issues and for all the outstanding Customer issues.
Validation of Technical Instructions (Publications, Technical Bulletins) to improve
the quality of technical advices. Daily communication with aircraft maintainers
and Augusta maintenance bases will be necessary.
Analysis of aircraft configuration to highlight criticalities in the spare parts
provisioning, in training activity and Technical Publication updating.
Develop maintenance, repair, assembly procedures for Operator issues that fall
outside the coverage of standard Technical Publications.
Use field experience/data to influence the established Product Improvement
Process, driven by C.S. Engineering, for supportability, maintainability and
design improvement.
Report ongoing actions and solutions to technical problems during meetings
with customers and management.
Present major issues ("top 10") and solutions to management team in various high
level meetings.
Support accident Investigation activity.
Develop Technical Presentations in support of Customer round tables, trade shows, etc.
Education:
Bachelor Degree in Engineering (Aeronautics/Mechanics/Electronics) *Required*
Experience:
Prior aerospace experience in technical areas of rotary wing sector *Required*
Competencies & Attributes:
Mastery of aviation technology
Strong written and oral communication skills.
Strong pc skills.
Intercultural awareness, ability to create and maintain relations
Able to work under pressure and meet customer deadlines
Well-organized and adaptable with a flexible approach
Able to handle critical and emergency situation involving customers