Millennium Corporation is hiring a Help Desk Support Specialist in Vicksburg, MS. Candidate must have an active Secret Clearance.
The Help Desk Support Specialist will:
Deliver IT technical support to end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
Provide timely restoral and proper maintenance of laptops/tablets/workstations and peripheral devices.
Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
Assume responsibility for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system.
Provide resolution and/or escalate for assistance and provide desk side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.
Provide day-to-day technical guidance and desk side support technical assistance to team members.
Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
Qualifications:
Candidate must have an active Secret Clearance.
Associates Degree and 3 of experience OR 6 years of experience in lieu of degree.
IAT Level I or Level II certification (examples: Security+, A+ CE, Network+ CE, SSCP, CCNA-Security certifications).