Patient Access Supervisor Admitting at Billings Clinic in Billings, Montana

Job Description:

Under general supervision of the Manager of Admitting & Pre-Registration, the Supervisor is responsible for the supervision of the daily operations of the revenue cycle to include registration, admitting, bed placement and corresponding functions. The Supervisor leads and directs work assignments coordinating with other Billings Clinic departments and external providers to accommodate patient flow needs. The Supervisor is responsible for leadership to all departmental staff and personnel management to include interviewing, hiring, orientation and training, performance appraisals, coaching, counseling, mentoring and disciplinary processes.


Essential Job Functions
•Interprets, supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.
•Supervises all aspects of the daily operation and staff in the area of admitting, Responsible for personnel management to include interviewing, hiring, orientation and training, performance appraisals, coaching/counseling, mentoring and disciplinary action up to and including discharge as coordinated with the manager and Human Resources. Demonstrates ability to motivate staff. Works towards balancing institutional initiatives with employee morale.
•Utilizes performance improvement principles to assess and improve quality. Takes initiative to monitor and assess processes to ensure effectiveness of employee efforts. Ensures quality assurance processes and weekly reports are completed and compiled in accordance with department guidelines and disseminated to appropriate individuals in a timely manner. Develops tools needed to achieve goals of less than 5% average error rate.
•Develops and implements written policies and procedures as necessary. Performs follow-up to ensure implementation is accurate and appropriate. Seeks appropriate input from areas affected prior to implementation, (i.e. Administration, etc). Communicates new policies and procedures effectively to achieve desired outcome. Monitors effectiveness.
•Demonstrates the ability to analyze patient and task volumes. Generates appropriate access reports to forecast staffing needs in the present and in the future. Maintains staffing within agreed upon budgetary guidelines.
•Develops appropriate training, tools, and classes to ensure new hires and existing staff keep their skills updated. Recognizes need for skill development in staff and follows up with appropriate training. Consistently delivers feedback and education to those identified as needing skill development. Provides educational opportunities to all staff levels to allow for growth.
•Assesses patient survey results. Analyzes outcomes and develops methods of improvement for areas with less then 75% of excellence. Works with appropriate department managers for successful outcomes.
•Coordinates monthly with customer areas to determine satisfaction with support of communications. Provides documented feedback to management.
•Develops a cohesive efficient team in each area and promotes teamwork system wide. Promotes objectives of an integrated health care system by developing global processes.
•Demonstrates professional/technical job competence relative to registration, admitting, bed placement and corresponding functions.
•In conjunction with the Manager of Admitting & Pre-registration, develops and maintains a budget consistent with goals and objectives of the organization.
•Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
•Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance. Maintains knowledge of emergency/disaster procedures and develops departmental processes to support those outlined in the Kardex.
•Performs other duties as assigned or needed to meet the needs of the department/organization.