FAMILY SUPPORT COORDINATOR at Better Community Living in New Bedford, Massachusetts

Job Description:

40 hours per week - Monday through Friday 9:00AM-5:00PM (flexibility to work evenings and weekends a must)

Looking for creative, dedicated Family Support case managers to assist families in navigating resources and referrals for their child/adult child with Intellectual Disabilities and/or Autism Spectrum Disorder. Service Navigation is the provision of comprehensive and individualized information, guidance, and support to families to address their needs, connect them to potential resources, assist with problem solving, and help navigate the service system. These services enable families to stay together in a nurturing environment, maintain relationships and be welcomed, contributing members in their communities.

Key Responsibilities:

• Assist families in caring for their family member(s) with IDD and/or ASD at home by providing individualized guidance, support and problem solving assistance, as well as help families access and coordinate potential community resources and services


• Must have knowledge of Public Housing, SNAP, SSI, Masshealth and other local, state and federal resources to better assist families


• Participate in Transition Planning, IEPs, ISPs, Whole Life Planning, Team Meetings


• Promote self determination values and self directed options


• Enhance the capacity of communities to value and support people with disabilities and their families


• Respond to the specific ethnic, cultural and linguistic needs of families


• Maximize community resources


• Completed all agency required training.


• Other duties as assigned

Working Conditions

• Physical activities include but not limited to climbing, balancing, stooping, kneeling, pulling, etc.


• Exerting in excess of 100 lbs. of force occasionally.


• Subject to both indoor and outdoor environmental conditions.


• The worker is subject to hazards such as moving parts, moving vehicles, etc.

Required Qualifications

• High School/GED


• All applicants must be at least 18 years of age and have a valid US Driver's License


• Have the ability to communicate effectively in the preferred language and communication style of the individual whom they provide services and his or her family.


• Technology skills


• Successful applicants must be able to successfully pass a CORI check, and a Driving Record Check, National Background Check

Preferred Qualifications

• Associates or Bachelors Degree


• Bilingual

Salary: Commensurate with education and experience

Benefits: BCL offers a comprehensive benefits package including medical, dental, tuition, and 401k and life insurance options for all eligible employees.

Employment decisions will be based on the principles of equal opportunity. All personnel actions (recruiting, hiring, training, promotion, compensation, etc.) are administered without regard to any characteristic protected by state, federal or local law, assuming said characteristic does not interfere with the performance of essential job functions. Reasonable accommodations will be made for disabilities and religious beliefs. Please inform us of any necessary accommodations to the application process.