Systems Administrator III at Computer World Services (CWS)Corporation in Washington, Washington DC

Job Description:

Job Description

This Task Order provides IT O&M Services and includes support for workstations, laptops, tablets, thin clients, software, mobile devices, networked and locally connected peripherals, teleconferencing, operating systems, drivers, client applications, and interfaces to or for any of the devices currently covered and approved by HOD. These services include the installation, movement, maintenance, troubleshooting, and disposition in accordance with the DHS HQ process and procedures.

Key Tasks and Responsibilities

* Provide end user device operations and maintenance services to the DHS HQ and Component customers.

* Provision, install, test, troubleshoot, and configure workstations, local and network peripheral devices, and wall-mounted projectors and smart boards-all within a diverse Windows desktop environment.

* Configure and install desktop hardware and software approved by ITO HOD.

* Receive, record, and respond to incidents and fulfillment requests via the ITSM tool (Remedy).

* Test all desktop hardware once installed at a user location to ensure operability before closing the service request.

* Install and configure systems, peripherals, and devices in accordance with fulfillment requests and in compliance with applicable service levels. Peripherals are considered any items that interact with the central processing unit.

* Install, remove and/or replace network cabling between computers and wall outlets. Dispose of all removed or replaced cabling.

* Configure wireless devices/mobile devices, including iPhones.

* Troubleshoot all VPN/remote connectivity issues.

* Install, test, configure, troubleshoot, upgrade, and maintain hardware (computer workstations and printers) and software to maximize efficiency and effective sharing of information.

* Serve as the desk-side support technician for incidents within the service area meeting the Service Level Attainment objectives.

* Assist clients in solving their computer related and networking problems and provides basic training for the customers - both one on one and in small groups.

* Assist network and server administrators in maintaining the LAN/WAN and server systems.

* Troubleshoot and administer Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD, DHCP, DFS, Print Server, File Server), and remediate viruses.

Education & Experience

* BA/BS or Equivalent (Related Work Experience - 6 Years) and five years applicable experience.

Certifications

* ITIL 4 Foundation preferred

Security Clearance

* Ability to obtain DoD security clearance

* Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD)

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

* Hybrid environment. Customer site is in Washington, D.C.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at

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