Business Analyst/Product Owner at The Judge Group Inc. in Phoenix, Arizona

Job Description:

Location: Phoenix, AZ

Salary: Depends on Experience

Description: Our Healthcare client is currently seeking Business Analysts & Product Owners to join the forefront of health care IT innovation. If you're passionate about making a meaningful impact in people's lives, we welcome your application!



**Please Note: Candidates MUST reside in Arizona - there will be some required in-office planning/quarterly meetings from time to time.




Healthcare experience is Required!





The Business Analysts will focus on technology to support healthcare initiatives that involves aiding business planning, tactical execution, and integration of all digital projects, including but not limited to website development, mobile platforms, internal application creation, content management, self-service adoption, and the continuous upkeep of digital channels. You will gain insights into all supporting technologies, including Sitecore, Salesforce Health Cloud, and Salesforce Experience Cloud.



The Product Owners are responsible for collecting ideas and setting priorities for prototyping, developing, and creating digital products and services. This position is responsible for assimilating information from a variety of sources and developing a strategy and product roadmap to deliver engaging and meaningful digital experiences that produce real value for consumers and the organization. This position serves as a change agent that works collaboratively and serves as a key resource to leaders across the system to proactively identify, communicate and implement strategic frameworks and systems to improve digital experiences and delivery.



Business Analyst Responsibilities:

• Convert emerging customer needs and technological advancements into practical business terms and plans. Outline and document necessary modifications to rectify system shortcomings, ensuring alignment with customer scope and preferences.


• Assess and draft requirements; conduct testing and validation after production, serve as a bridge between business divisions and IT, and relay system and process updates to business sectors.


• Oversee Business Governance and prioritize enhancement requests for digital channels, confirming that each proposal is backed by a solid business case and aligns with strategic goals.


• Establish and manage standards and policies related to application and customer documentation, maintaining consistency with departmental and organizational benchmarks.


• Offer high-level expertise in crafting comprehensive testing scenarios, considering the interconnectedness of information systems at various levels and regions within the testing frameworks.


• Identify, examine, monitor, and resolve intricate project, system, or application issues, ensuring timely and quality solutions.


• Design and implement end-user training programs for applications and systems, overseeing initial deployment and continuous education for users.


• Stay abreast of professional and technical developments in the healthcare sector through workshops, networking, and relevant certifications or licenses as required by business demands.


• Tackle standard assignments with the ability to pinpoint and address problems with straightforward solutions. Make decisions guided by established policies, growing in capability to present solutions independently as expertise in the functional area increases.
  
  

Product Owner Responsibilities:

• Leads cross-functional product teams through process of clarifying requirements and delivery expectations with clinical, operational, and business stakeholders. Oversees initiation and execution of continuous improvement efforts in coordination with research and deployment teams to optimize digital extension and transformation of services.


• Manages return on investment (ROI) for digital solutions and manages digital products as assets of the organization. Designs, coordinates and performs audits of key functions to ensure data and process integrity; directs resolution of identified issues and monitors measures to ensure that improvements are maintained.


• Performs gap analysis, sets priorities, develops and implements appropriate project plans and develops communication and materials for related programs and process improvements.


• Collaborates with design team members to define and implement innovative solutions for the product direction and consumer experience. Collaborates with leaders across the system to produce user centric, design driven products and align roadmaps across teams. Partners with clinical and operational staff to understand and communicate detailed requirements in a meaningful and actionable fashion.


• Provides operational expertise and oversight of analysis and design of processes and digital products. Identifies improvement opportunities, participates in the selection of appropriate improvement approaches and supports operations management and improvement activities including design, implementation of improved operations and assessment of change.


• Builds, supports and manages effective relationships with internal and external stakeholders including partnership development, coordination of activities and information exchanges with stakeholders across geographies. Acts as a partner and consultant to internal stakeholders in the adoption of digital solutions to enhance existing services and to create new opportunities to serve our customers.


• Acts as an expert resource on best practices for digital customer solutions as evidenced in other industries and in other healthcare organizations. Keeps current on emerging digital technologies and digital adoption and engagement trends. Uses knowledge of current technologies and trends to help drive the digital product roadmap. Serves as Voice of the Customer in the digital space. Collects and measures key product metrics against goals and operational KPIs. Uses data to drive decisions and the product roadmap.


• This position has system-wide responsibility for product development and management through all stages from creation through continuous lifecycle management and improvements in support of the organization's reinvention. This position functions under minimal supervision, requires critical thinking skills, and maintains effective communication on project status with various stakeholders and ensure timely, accurate and efficient reporting of data and processes. Position will interact with all levels of leadership and personnel, outside organizations and vendors.
  
  

Contact: rhartmann@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now