Inside Sales Representative at Best Buy in Novi, Michigan

Job Description:

As a Inside Sales Representative you will receive inbound sales and activation calls, listens to and answers customer questions, and ensures that every customer has a positive experience with Best Buy Health. We use a consultative sales approach, ensuring that our team listens closely to make the best recommendation for products, plans, and value-added services that can sometimes even save a customer’s life. A successful team member will listen intently, understand customer needs, and be able to fully explain the benefits and value of our life-saving products and services. We’re looking for candidates who excel at problem solving, kind and direct communication, and are performance driven.

This role will be remote first. The person who fills this role must be within a commutable distance to the Best Buy Health caring center in Novi MI, San Antonio TX, Reno NV or Carlsbad CA.

What you'll do
• Respond to a high volume of inbound calls and activations calls from existing and/or new customers, providing customers with relevant, accurate information on products and services
• Answer customer questions and provide appropriate solutions
• Maintain a customer focus by listening actively and maintaining composure
• Present and sell new products, upgrades and additional value-added services to both new and existing customers, including processing sales orders
• Activate new lines of service for phones/devices purchased through retail partners
• Answer customer’s questions and provide appropriate solutions
• Maintain performance based on goals and objectives
• Other duties as assigned

Basic qualifications
• Minimum of 1 year of sales experience required

Preferred qualifications
• Minimum of 1 year call center sales environment preferred
• Minimum of 1 year experience with Microsoft Office Suite preferred
• Prior experience meeting and/or exceeding sales quotas preferred
• Bilingual (English/Spanish) preferred
• Computer skills including typing and ability to navigate multiple apps/systems at the same time

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:
• Physical and mental well-being support via Best Buy Health Wellness Program
• Comprehensive benefits including tuition reimbursement, caregiver support, and more
• Generous Best Buy employee discount

About us
Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians. Today, over a million people are using Best Buy Health technology. When you join Best Buy Health, you will have an opportunity to do something meaningful.

Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement here.

Reasonable accommodation

Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact our Talent Acquisition team at talent.acquisition@bestbuy.com.

To learn more about, view the “Know Your Rights” poster and Pay Transparency Nondiscrimination Provision here.