This is an exciting time to join our dynamic organization! BioReference, an OPKO Health company, is the largest full service specialty laboratory in the United States that gives healthcare providers and patients the power to make confident healthcare decisions. With a focus on oncology, urology and women's health, BioReference offers comprehensive test solutions and unparalleled expertise based on a 40 year legacy of proven science and exceptional service. Join our team and become part of the journey in making our patients and customers the highest priority. Job Description
We are looking for a Special Coagulation Representative (40 hours per week) in our Elmwood Park, NJ location.
Schedule: Monday - Friday 8:00 am - 4:30 pm
POSITION DESCRIPTION SUMMARY
Special coagulation representative performs all duties in a prompt, accurate and reliable manner according to established company and departmental policies and procedures. Serves as a liaison between the Special Coagulation department and clients, both internal and external. Researches, troubleshoots and resolves customer's problems. Manages the distribution and preparation of specimens for testing. Performs a wide variety of administrative/clerical duties, which include but will not be limited to data entry.
POSITION QUALIFICATIONS (Minimum):
High school diploma or equivalent is preferred.
Basic computer skills.
Knowledge of medical terminology preferred.
Good written and verbal communication skills.
Ability to work in a team environment.
Problem solving skills.
Previous experience in a clinical laboratory setting is preferred.
Physical Demands:
All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.
Use of phone and computer.
Long periods of sitting, standing and responsible for lifting, carrying, pushing and pulling objects.
Requires constant attention to detail.
Mapping/retrieving problem samples.
All duties and requirements are essential to job functions.
Duties will include but will not be limited to:
Medium work of lifting up to 50 pounds and/or carrying objects weighing up to 25 pounds.
Print and check the pending log using all available systems.
Place specimens in designated areas according to tests requested.
Pour specimens for delivery to other areas.
Spin, separate and process specimens for future testing.
Follow specimen tracking/retrieval procedures to ensure results are reported within stated turnaround time.
Use various computer systems for data entry, which may include patient information.
Communicate with other departments when specimens are not located.
Communicate with the laboratory or supervisor regarding overdue pending tests and missing specimens.
Communicates issues with specimen submission clearly, accurately and effectively to internal/external clients in a courteous manner.
Handle inquiries received by telephone, fax or email regarding results, inquiries of tests and services.
Respond to inquiries from all functional areas through verbal/written communication.
Familiar with sample requirements, test request and medical terminology.
Understand the importance of Quality Service and how it is measured.
Escalate any/all issues or questions through appropriate channels.
Interpret, correlate and ensure accuracy of patient laboratory results and double-check all work prior to completion.
Provide guidance to clients for the proper handling of specimens and requirement for testing.
Review and verify requisition information on requisition utilizing the computer system and appropriate databases.
Attend department trainings and meetings and interacts in two-way communication to assist in process improvement.
Comply with both corporate and department policies and procedures.
Support the laboratory, as needed.
Understand and comply with OSHA, HIPPA and all regulatory requirements.
Adhere to protective personal equipment (PPE).
Train new employees (as applicable).
WORKING CONDITIONS:
Frequent contact with water (hand washing and cleaning), biohazard body fluids and chemicals.
Sufficient noise and interruptions to cause distraction and stress.
Hazardous working conditions in which individual is exposed to risk of injury through contact with chemicals and/or body fluids.
Constant walking between departments and buildings.
Work with multiple computer systems
BioReference Laboratories is an Equal Opportunity Employer.