CNC Remote Support Service Technician - Windsor, CT at The Robert E. Morris in Windsor, Connecticut

Job Description:

Job Requisition ID#: 884A

Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

The Company: Morris Group Inc. ("MGI") is one of the largest machine tool distributor networks in North America. Founded in 1941, it is distinguished by its reputation for providing excellent customer service, longtime partnerships, and financial strength. Currently, MGI is made up of 16 operating companies. The Company supplies machine tools, tooling, accessories, software and automation to manufacturers from virtually every industry, including medical devices, aerospace, defense, oil and energy, automotive, and heavy construction equipment. MGI has a workforce of 1,000 employees and conducts business across the entire U.S. but primarily does business east of the Mississippi. The Robert E Morris Company LLC ("Robert E. Morris"), the second largest division of MGI, is a regional distributor of CNC machine tools, engineering, support services and related tooling & accessories, is seeking a CNC Remote Support Service Technician. This role will work from the Windsor, Connecticut or Dover, New Hampshire office. To learn more, please visit www.morrisgroupinc.com and www.gotomorris.com/robert-e-morris/.

Summary of Responsibility:

CNC Remote Support Service Technician is capable of diagnosing electrical and mechanical issues, remotely with customers that are experiencing issues with their CNC equipment, so parts may be ordered and technicians may be dispatched efficiently with an accurate plan of action.

What You Will Contribute:

Passion: Electrical and mechanical experts who love what they do and take pride in their skills.

Determination: People who relentlessly seek out solutions to difficult problems and are not satisfied until the job is done, right.

Teammates: Partners who build up others and share ideas to grow and learn together.

• Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company

• Accurate diagnosis of CNC machine issues and recommendations to customers to get their machine running without onsite support when possible
• Provide assistance and guidance to tech supports in the field servicing equipment
• Assist in recommending Field Service Technicians based on proficiencies and requirements in order to optimally respond to machine service requests from customers
• Assisting the Parts Departments with warranty questions and issues
• Using machine tool manuals, technical documents, internal and vendor resources to research machine issues

Qualifications & Competencies:

• Proven track record in servicing mechanical/electrical CNC machine tools; Okuma OSP control experience is helpful
• Complete working mechanical knowledge of CNC machine mills and lathes
• Solid understanding of Microsoft Suite and other business programs as necessary
• Excellent technical, communication, and presentation skills, along with proven analytical and problem solving abilities
• Strong customer service background to assist with all customer requests
• Solid logistics background to effectively dispatch service technicians to job
• Extensive electrical knowledge and troubleshooting including high voltage
• Must be adaptable to changes and able to deal with change, delays, or general work-related issues.

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Benefits:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary


• Paid Time Off, starting with 23 paid days off in your first year.


• 10 Company Paid Holidays


• Comprehensive Health Benefits including, Medical, Vision, Dental and Life Insurance


• 401(k) retirement plan with company contribution


• Tuition reimbursement


• Employee appreciation events and perks


• Employee Assistance Program

Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Windsor, CT

Apply Now