Educational Technology Support Specialist at Roth Staffing Companies in Los Angeles, California

Job Description:

Education Technology Support Specialist



Employment Type: Contract-to-hire


Workplace Type: Onsite


Location: Culver City, CA


Industry: Education (7-12 Secondary School)


Compensation: $75-85k



POSITION OVERVIEW:



The Student Technology Support Specialist reports to the Director of Information Systems and assists in the support of all projects aligned to the school's Technology Plan. The Student Technology Support Specialist is responsible for deployment, configuration and maintenance of all iPads and Apple TVs, as well as providing 1st level customer service for calls received via the Helpdesk. This position will be responsible for developing working deployment plans using Apple School Manager and JAMF Pro. They will be able to troubleshoot all hardware, operating systems, networks, Wi-Fi, PC & Mac software, audiovisual, and printing issues. They will be able to effectively prioritize and escalate helpdesk calls, and provide support for presenters, events, activities, clubs, functions, and summer programs.


The Student Technology Support Specialist will be responsible for supporting the school's technological effectiveness and enhancing its academic and community mission. The Student Technology Support Specialist will demonstrate and exercise leadership in the following key functional areas:



DUTIES & RESPONSIBILTIES:



Key Functional Areas:

• Implementation and support for existing and new campus technologies.


• Recommending best practices that balance the benefits of innovation while remaining consistent with the school's objectives, mission and strategic plan.


• Understanding and promoting the use of information and communications technologies to support differentiated learning and individual learning styles, both within the school and in the regional/national professional community.


• This is a position that requires excellent skills in clear communication, interpersonal exchanges with colleagues, managing expectations, tact, patience and a service-oriented attitude. A good strategic sense, sound technological judgment, and exceptional interpersonal skills are all important to the success of the Student Technology Support Specialist.

• Provide faculty and staff support for educational and administrative technology in an iPad 1-to-1 environment.


• Serve as the primary contact for students with a wide range of technological needs; be available to help during student free times such as before school, lunch, etc.


• Ensure the mobile device software and hardware operate smoothly on campus and in the classroom environment.


• Configure and maintain all iOS devices, including student and faculty iPads and Apple TVs; deploy iOS apps as requested and required by faculty and students.


• Manage and maintain iOS inventory, device assignments, device and accessory overstock, replacements, etc.


• Manage Apple/Mac devices with JAMF Pro Mobile Device Management (MDM) system.


• Support the iPad ordering process, sets up and configures iPads.


• Deploy education technology software for students using a device management system, configures various student accounts, and facilitates the distribution of apple devices.


• Update and establish standard procedures/guidelines every quarter


• Identify and resolve device failures or performance issues; if no resolution can be met, reaches out to various support avenues.


• Handle all Apple Cares related to the iPad program (ie. iPad, keyboard, etc.)


• Assist in end-of-lease cycle procedures, collection, and management of devices, including maintaining an inventory of all peripherals relating to mobile equipment.


• Utilize Apple School Manager (ASM) for Device Enrollment Program (