Program Coordinator, Medical Program at Intertek Testing Services NA Inc in BOXBOROUGH, Massachusetts

Job Description:

Program Coordinator, Medical Program

Intertek is searching for a Program Coordinator to join our Business Assuranceteam. This is a fantastic opportunity to grow a versatile career in business assurance and medical device quality and regulatory affairs.

Intertek's Business Assurance team goes beyond testing, inspection and certification to look at the underlying elements that make a company and its products successful. Our assurance solutions provide confidence and total peace of mind that a client's operating procedures, systems and people are functioning properly to provide a competitive advantage in the marketplace.

What are we looking for?

The Program Coordinator is responsible for working with employees and clients to support client needs related to their medical program services and certifications.

Salary & Benefits Information

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:

• Serve as customer service liaison for clients for inquiries related to change management, billing, collecting documents, technical questions, complaints/disputes, account and program changes related to EC certifications, ISO 13485, MDSAP, ISO 9001, and ISO 22716.
• Process changes that would impact medical device certifications (i.e. address, scope, employee count and jurisdiction changes)
• Work with program management, finance, sales, scheduling, auditors, reviewers and the Notified Body to ensure consistent and compliant medical certifications.
• Manage an external database to ensure timely reporting to regulatory agencies.
• Manage a shared email box which includes logging/filing data into proprietary databases and Google Docs

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:

• Bachelor's degree preferred or High school diploma or GED and 5 years of comparable work experience
• Strong analytical, organizational, communication and creative problem-solving skills
• Technologically savvy
• Proficient with Microsoft Suite/Google Docs

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

#LI-DNPIntertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification (ATIC) solutions for our customers' operations and supply chains. Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

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