Integration Specialist at Superior Air-Ground Ambulance Services, Inc. in Elmhurst, Illinois

Job Description:

Overview

We are currently looking for a Integration Specialist for our Billing Department. Below lists the duties, responsibilities and the qualifications needed for this position. We will train the right individual.

Responsibilities

• Missing Paperwork Reconciliation-Reviews Reconciliation reports and follows established guidelines to reduce bottlenecks with integration between software systems. To include, but not limited to:
  
  
  • Monitoring dataflows from cradle to grave in the integration process
  
  
  • Refreshing missing data reports as errors are rectified to reduce redundant workloads
  
  
  • Send daily Missing Paperwork Reports to respective divisions
  
  
  • Conducts Tier 1 and 2 Investigations for documentation research in Zoi as outlined in the Integration procedure for Dispatch/Patient Care/Reimbursement Software
  
  
  • Direct outreach and logging of historical "incomplete charts" to the operations management team which may include
    
    
    • Messaging crew members through various applications
    
    
    • Escalating to managers when demerit trends are identified with specific areas of the business
    
    
    
    
  
  
  • Run various automation scripts during dataflow outages for recovery operations
    • Assist in recovery operations during dataflow outages
    
    
  
  
  
  


• Send daily Clarifications through the Zoi and Image Trend Portals
  • Review Received "corrections and changes" from operations staff for completeness and forward to processing as needed
  
  


• Daily review of new charts identified as not having appropriate demographic data, outreach to on-site coordinators, customer contacts, facilities, and other resources as needed to rectify missing or incomplete information


• Onboard and offboards employees as notified by HR via Monday.com or separation notifications. Periodically audits user lists for gaps in active employee lists
  • Ownership of Zoi Logins for Operational staff
  
  


• Participate in ad hoc projects related to administrative maintenance of various software platforms to maintain proper integration


• Assists in investigations related to licensure audit and controls for appropriate protocols being followed


• Collaborates with Leadership on documenting best practices and training materials for company communication to reduce dataflow blockages due to user error


• Assists in communication during system outages across departments, works with software vendors on correcting outage problems and potential configuration errors in the administration of charting software


• Meets with software vendors regularly on data gaps with charts and correcting via tickets with the vendor


• Follow up on aging clarifications when not responded to by operations for more than 3 business days, document all follow-up according to policy
  • Acknowledge and escalate gaps in the responsiveness through reporting on specific trends in outreach
  
  


• Collaborate with stakeholder departments and Data Intergration Manager to identify gaps in current processes and implement future solutions
  • Assist Data Science, IT, Dispatch, and Accounts Receivable departments with system configuration needs
  
  

Critical Qualifications

• Excellent analytical, written and verbal communication skills


• Exhibit ability to think critically and investigate gaps between software integrations


• Microsoft office suite proficiency, including modern Office 365 applications


• Knowledge of EMS software systems and the EMS revenue cycle process

• Previous experience in an EMS call center


• Knowledge of medical terminology related to EMS operations


• Familiarization with relational databases (MSSQL) and Power BI


• Project management experience or knowledge of project deployment best practices