ESIS Claims Vice President, Field Claims at Chubb in Chatsworth, California

Job Description:

JOB DESCRIPTION

This role is the head of field claims for ESIS, a Chubb Company and reports to the ESIS Claim Vice President in New York, and directly supervises Workers Compensation Team Leaders in the region.

This is an in-office position and expected to work 3/2 hybrid work schedule; primary work location is Chatsworth, CA. Some travel is required, approximately 25%.

ESIS, a multi-line Third-Party Administrator (TPA), provides claims, risk control & loss information systems to Fortune 1000 clients across its North American platform. ESIS provides a full range of sophisticated risk management services, including workers compensation claims handling; a broad spectrum of casualty insurance products, such as general liability, automobile liability, products liability, professional liability, and medical malpractice claims handling; and disability management

The Claims Vice President is a challenging opportunity for a leader to join our Chatsworth Claims Office servicing Workers Compensation clients for the most part in Southern California. In addition, the Claims VP and the Chatsworth Claims Office are aligned to the ESIS Phoenix Claims Office to provide both oversight and administrative support.

This is a critical leadership role in effectively executing ESIS business strategies and plans for our customers. The position partners with internal and external constituents to help shape the organizations claim strategies and leads 1 WC Claims Manager & 9 WC teams in Chatsworth and 1 WC Claims AVP and 3 WC teams in Phoenix to deliver superior technical claim handling and customer service.

KEY OBJECTIVE:

Responsible for leading a WC claim operation within a leading TPA with a national scope. Leads individuals in the managing of the claims investigation and settlement activities for WC to assure quality and timely claims service in the most cost-effective and fairest manner. Collaborates with internal and external partners to meet client agreed upon outcomes while maintaining an integrity driven organization with a focus on results.

MAJOR DUTIES & RESPONSIBILITIES:

• Leads managers, claim handlers and operations personnel in the support of organizational objectives.
• Partners with ESIS Client Services to manage various accounts.
• Manages controls, directs and takes corrective action with specific strategies to ensure claim quality meets company standards and procedures.
• Delegates/controls specific settlement/draft authority to appropriate subordinate claims personnel.
• Manages work flow to provide the client with superior service. Develops and implements specific action plans to correct deficiencies. Establishes client service standards for claim processing services.
• Interfaces with home office claims to ensure high quality and equitable claim file handling.
• Manages the local claim reserve process to ensure that reserves are adequate to cover losses.
• Manages and monitors departmental budget. Manages and controls expenses by ensuring adequate departmental controls and prudent protection/application of company assets.
• Ensures that organization design, staff selection, performance management, reward programs and related actions are consistent with company policies, procedures and sound business judgment.
• Facilitates change by addressing points of resistance and individual issues and concerns. Acts as a facilitator to help remove barriers and resolve department issues.
• Participates as an accountable member of the Claims Leadership Team and promotes division/company strategies and values.
• Handles other management responsibilities as required by individual business line.

QUALIFICATIONS

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ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.