Lead Technician - Scale at Cross Technologies in Chattanooga, Tennessee

Job Description:

Responsibilities:

• Primary function: Perform RS (Regular Service) and CS (Call Service) on customer scale equipment as assigned by the Service Coordinator and Service Manager.


• Consistently maintain good work attendance and productive work ethic.


• Ensuring all assigned task (R/S, C/S, installs, and special projects) are completed within the given time frame.


• Perform quality calibrations adhering to corporate quality standards and procedures.


• Must ensure preventative maintenance is performed on "all" scales during routine calibrations.


• Person will be responsible for preparing for all work as assigned. This includes reviewing equipment lists, procedures, specifications, and ensuring the proper standards are selected for the work assigned.


• Person must ensure all company issued tools and property are in proper working order and in calibration prior to use.


• Person must ensure that company assigned vehicle maintenance intervals are performed and that the vehicle is kept reasonably clean at all times.


• Person will be expected to generate the certificates of calibration and provide the original data worksheet for final inspection by quality.


• All certificates for equipment calibrated on-site and in house shall be completed in a timely manner. (Within 48 hours of job completion.)


• Person will be expected to work well with others and be teamed with any other technician and complete an assigned job. Team player attitude is a must.


• Perform quality inspection of calibrated equipment as approved by the Quality Team.


• Maintain minimum monthly billings and productivity measures each month as set by the Service Manager.


• Any other duty assigned by the Service Manager that is in the best interest of our customers or as directly by corporate quality requirements.

Specific requirements of a Lead Technician are detailed below;

• Person will assist the Service Manager in the day to day quality functions of the lab and ensure all quality assurance procedures are followed and implemented.


• Ensure that all scale technicians are performing quality calibrations in accordance with corporate quality requirements.


• Person will assist the Scale Service Coordinator and Account Manager in scheduling of on-sites, making customer calls, generating quotes, and performing customer walk thru's, etc.


• Will assist the Service Manager and Account Manager in reviewing contracts for new and existing scale customers.


• Ensure that all weight standards are in good order and calibrated by an approved vendor. Must ensure that all "in scope" standards meet accreditation requirements.


• Ensure that interim accuracy checks are performed and documented on weights assigned to the branch.


• Person will serve as the primary tech for all ESD projects.


• Person will serve as the primary tech to oversee all installs.


• Person will respond to all customer "call backs" as assigned by the Service Manager.


• Person will answer technical questions for customers and site admin personnel.


• Person will manage the training, documentation, and review of all branch scale calibration technicians ensuring all technicians are productive, reliable, and quality minded.


• Ensure a training plan is followed for all technicians. All technicians must be well rounded and be able to do everything we have on our scope.

Desired experience:

• Minimum 2 Years Scale Calibration Experience


• Associates of Science Degree or equivalent technical training


• Valid driver's license and be insurable.


• Read, speak and understand English (fluent)


• Working knowledge of ISO 17025 and J A King's One Quality System