Lead Accounts Receivable Representative at Thermo Fisher Scientific in Pittsburgh, Pennsylvania

Job Description:

Work Schedule

First Shift (Days)



Environmental Conditions

Office



Job Description




Position Summary:



The Lead Accounts Receivable Representative is responsible for interacting with our Customers in order to resolve internal and/or external issues delaying invoice payment. They lead all aspects of problem solving and facilitate conversations with responsible parties. . This would entail handling the customer interaction from invoicing to cash collection and being the primary contact for problem resolution for the customers in their portfolio.


They would handle a portfolio size of 200 - 400 accounts that total an upwards of $20M.



Key Responsibilities:

• Communicate professionally, both written and verbal


• Effectively handle a high volume of email communication and phone contact


• Have a solid understanding of customer billing platforms that allow problem identification and solution


• Proficiency in key Excel functions that will drive collection efficiencies for large customers


• Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans


• Prroactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans


• Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations


• Ability to react to and effectively handle changes in priorities based on business need


• Formulate a course of action to consistently accomplish or outperform established goals


• Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default


• Ability to work with minimal direction; following guidelines and company policy


• Support development and implementation of on-boarding content for new team members


• Use Practical Process Improvement techniques to identify and solution problem root cause


• Mentor and support other team members

• High School Diploma required. Bachelor's degree in a business field preferred.


• 5+ years of experience in collections and/or business or an equivalent combination of education and experience.


• Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts


• Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail


• Goal oriented


• Possesses a high degree of integrity


• Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts


• Ability to work effectively with other team members in an open environment


• Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle, Cognos


• Travel may be required at times, up to 20%.


• Demonstrate proficiency with MS Office (Word, Excel, and Outlook)


• Operates with a high degree of integrity, works well in a team environment.