Job description Do you love creating amazing experiences for spa guests? Enjoy working in a busy, customer-focused environment? If so, we've got an exciting opportunity for you!
White Lotus Day Spa, in the heart of Dana Point Lantern District, is a highly rated day spa dedicated to relaxation and rejuvenation. Come join us in our peaceful oasis for wellness and self-care.
Job Description:
As a Spa Coordinator you will be the face of our establishment, responsible for delivering exceptional customer service and ensuring smooth spa operations. Your duties will include:
Greeting and welcoming spa guests with warmth and professionalism.
Managing spa bookings and appointment schedules efficiently.
Providing detailed information about spa services, packages, promotions and retail products
Coordinating with therapists and staff to ensure seamless service delivery.
Handling customer inquiries, feedback, and complaints promptly and courteously.
Maintaining cleanliness and organization in the reception area and throughout the spa.
Assisting with retail sales of spa products and merchandise.
Requirements:
Previous experience in a customer service or hospitality role, preferably in a spa or wellness environment.
Exceptional communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Experience in computer systems and booking software.
Ability to multitask and work effectively in a fast-paced environment.
Passion for wellness and self-care
Availability to work weekdays and weekends
This position offers competitive pay and benefits. If you have a passion for providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.