Reporting to the Integrations Leader, the Integrations Solution Analyst will partner with our business functional areas and technology teams to develop and enhance Workforce Benefit Division's technical integration capabilities and deliver a highly integrated framework of solution providers. This analyst will analyze current and future business needs relating to integrations and recommend solutions to create a digitally integrated environment. The analyst will analyze complex business problems, work with clients to determine business needs, translate into technical requirements, and recommend solutions for meeting those needs. This role will identify gaps in designs, provide technical expertise, and be responsible for the delivery of requirements and technology solutions to integrate Software as a Service (SaaS) systems to the Workforce Benefits technology ecosystem to exchange data between systems. This role will serve as a valued partner across the Workforce Benefits functions through the build of a connected digital framework to enable enhanced decision-making and customer service.
How you will make an impact:
Perform analysis, requirement gathering, and solutions design for system integration projects to build a connected digital group benefits ecosystem. Integration solution projects include benefit administration partners, Open Text document and correspondence tools, Salesforce, licensing and contracting systems, and claims vendor integrations to EIS administration system.
Work within a Scaled Agile framework, partner with product owners and scrum masters to ensure epic and sprint goals are clear, backlog is groomed, and stories are queued up for multiple sprints.
Act as an interface on solution design and delivery between the business users and technical team, including integrations solution architect, enterprise architect, API and application engineers, and PL Technology counterparts
Synthesize the requirements from business and the design provided by enterprise and solution architect into technical specifications that allow the design to be implemented and value realized by the business
Apply basic data and system analysis principles and work closely with business partner and business analyst to document business requirements and translate them into technical requirements
Draft and maintain a variety of technical documentation, including process and data flow diagrams, technical system specifications, sequence flow diagrams, and source to target data mapping documents
Provide detailed mappings between API data schemas from vendors to integrate to our APIs and enrollment administration system for new and existing implementations
Engage Quality Assurance associates up front during requirements and design to prepare and collaborate on validation test plans including test scenarios and pass/fail success criteria to ensure compliance with user, business, and functional specifications
Serve as an escalation point for troubleshooting integration issues. Apply problem solving skills and creativity to uncover root causes, provide solutions and ensure timely resolution
Review bug fix and enhancement requests to provide solutions and ensure changes both adhere to design and address root cause of issues
Ensure high quality deliverables that meet and exceed business expectations. Provide read-outs on metrics and progress during agile leadership and solution design meetings.
The experience you will bring:
Bachelor's degree in computer science, mathematics, analytics or related field.
8+ years of experience in analysis, requirement development, and delivery of API integrations, using Mulesoft or similar technologies, between external vendors and internal systems including administration system, document generation and Salesforce
8+ years of experience analyzing, providing supporting documentation for designs and builds of integration solutions in the insurance or financial services industry
Strong ability to build relationships across the organization and communicate and manage stakeholders at all levels
Ability to work with ambiguity, and drive efforts forward without fully complete information. Strong execution focused mindset.
Strong problem-solving skills and ability to independently prioritize tasks based on customer and team feedback
Experience working within Scaled Agile teams and methodologies
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What will make you stand out:
3+ years conducting technical analysis within the Group Benefits industry
Knowledge of EIS administration system, micro-services environments, Mulesoft, and Control-M
Exposure to API security standards and systems like OKTA, OAUTH 2
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.