Job Opening: Technician and Installer - Broadcast, Audiovisual, Information Technology and Computers
Company: VidOvation
Location: Anaheim, CA, USA
Job Description:
At VidOvation, we are 100% passionate about solving problems and making our customers happy! We are all about providing a delightful and consultative experience to our prospective customers. The solutions we are providing help our customers grow their businesses by building a more human connection with their employees, fans, and customers.
VidOvation's client base includes broadcast and cable television, sports, production, pro-AV, corporate, security, government, and teleconferencing. We are a fast-growing company with expanding markets worldwide. There is room for growth and career advancement within VidOvation. If you want to help grow a fast-expanding and talented team in one of the most exciting industries, VidOvation may be the place for you.
VidOvation seeks an experienced Broadcast, Audiovisual, Information Technology, and Computer Technician & Installer to set up, install, configure, support, and maintain video transmission and distribution systems. An immediate opening for a technician with 2+ years' experience is available.
The primary objective of this role is to configure, set up, install, test, and support the VidOvation family of hardware and software products. Skills in Broadcast, Audiovisual, Information Technology, Computers, and Networking are required for this position. Responsibilities include the installation, setup, testing, and support of video and audio communications systems, including IPTV, video over IP, bonded cellular, wireless, and fiber optics. Some travel will be required for technical support and installations.
The type of business we are building
We work hard to ensure VidOvation is an inclusive and diverse place where everyone feels happy, fulfilled, respected, comfortable, and welcome. We also care deeply about upholding and staying true to our company values - Moving Video Forward with excellence in problem-solving, amazing service and support, passion and determination, team and family spirit, economy, creativity, open communications, and honesty.
We know the biggest investment we can make is to our employees, so we provide
A salary of $50K to $70K depending on the potential impact to the business.
Vacation of 2 weeks and 3 weeks for the first, and second years, respectively.
A 401K retirement plan with employer matching of up to 4% of compensation. Eligible after one year of employment.
Access to medical benefits with partial company subsidy.
Please ask Human Resources for full details.
VidOvation Corporation is an equal opportunity employer.
We are MOST interested in YOU if
Exceptional customer service skills
Strong IT and Networking Skills
Experience as a hands-on technician or installer
Support all Tier 1 cases
On-site visits to customers in the USA when needed
Position may require up to 25% travel per month
Qualifications
Technical degree or higher as a Computer Technician, Networking Administrator, Software Technician or an Audiovisual Technician
Requirements
Experience in Professional Audiovisual & Broadcast
Experience in Information Technology
Experience in Online streaming (CDN)
Experience in Telecommunication
Experience in a dynamic, fast-paced, hi-tech environment
Onsite-only position. No remote or virtual working from home
Advantages
At least 1-2 years of experience in technical support Tier 1-2
Excellent communication skills in English
Experience in the Audiovisual, Broadcast, IT, or Telecom
Cognitive and interpersonal skills
Strong technical and problem-solving skills
Strong communication skills and excellent team worker
Service-oriented approach
Practical thinking
Methodological
Process monitoring and Control
Organization and order, tying up loose ends
System Perspective
Availability to be on call during off hours or to work in shifts during off hours.
Ability to always respond positively when under pressure, multitask, and deal with conflicts