Build and modify systems to meet project and user requirements.
Provide advanced troubleshooting for applications and systems.
Provide Level III technical support for all IT systems.
Configure and tune hardware and software to ensure optimum performance and resource utilization.
Generate technical support documentation for systems and applications.
Familiar with Enterprise monitoring tools.
Experience debugging applications, services, and network problems.
Experience installing and configuring systems/software unassisted.
Helpful experiences: Professional experience in supporting development teams in a .NET environment.
Responsible for the design and delivery of complex projects focusing on Microsoft technology stack across all industry verticals to meet Chroma's technology and business needs.
Focus on the overall architecture design, cost effectiveness, quality of IT solution, knowledge transfer, and mentoring of the project technical team members.
Automation and streamlining existing processes.
Provide Operational Support for Infrastructure services for on and off premise systems.
Work on assigned Infrastructure projects and tasks.
Follow the change control processes and procedures.
Provide systems monitoring troubleshooting, and problem resolution for the Microsoft Windows Servers, Desktops, on-prem and Cloud (e.g., Azure and AWS) environments.
Support, develop, document, test, and implement engineering solutions.
Research and recommend innovative solutions and where possible automate approaches for system admin. tasks.
Provide technical consultation in new systems implementation, new feature or function evaluations, and enhancement of existing systems (automation).
The candidate is required to update/maintain all documentation and will be tasked with improving such documentation as required.
Maintain effective communication with the Systems Infrastructure team and management.
Perform server and security audits, system backup procedures, and other recovery processes in accordance with the company's disaster recovery and business continuity strategies.
After hours work may be necessary at times for installations, patching, upgrades, and maintenance.
Technical Profile
In depth knowledge of the following:
Microsoft Remote Desktop Services
Microsoft Hypervisor Virtualization
Firewall management and administration
SQL Server deployment and administration
Microsoft cloud-based back-office systems including Azure AD, Exchange, SharePoint/OneDrive, Security & Compliance, ATP, Intune, Teams
System application, systems management, and data communication including basic networking in LAN/WAN environment and remote access solutions
CyberSecurity
Information security certification (CISSP, Security+, CySA+)
Knowledge of NIST Cyber Security Framework and associated controls
Creating and modifying scripts to configure and automate common tasks with power CLI/Python and Power Shell.
Knowledge of networking concepts including SD-WAN, AWS Direct Connect, and Cisco Umbrella
Well-developed practical operating knowledge of common desktop/laptop hardware and application software specifically.
Windows/ Windows Server 2019
Active Directory
Group Policy
MS Office Suite/Office 365
Workstation imaging processes
Print services and printers
Summary
Qualifications:
Bachelor's degree and/or equivalent work experience.
8+ years in a Windows environment.
5 + years working with Servers, Virtualization and Storage solutions
Proficiency with networking, DNS, Active Directory, group policies, and user management and administration.