Our client, a Financial Services company, is looking for a proactive, solutions focused Desktop Support Technician to join their growing team. Here, you will be active in their Call Center queue taking calls from all employees across the company. Expected to troubleshoot/assist users, create tickets, document thoroughly, and escalate as required. Customer service skills, critical thinking, flexibility, and following processes are a must. Competitive pay and benefits are all compensation facets.
Requirements include but are not limited to:
Must currently live in Aliso Viejo, CA area and be able to commute in office on hybrid schedule
Must have 2-3 years of experience in a call center environment
Experience with Active Directory and Mic Azure
Experience using Exchange to assist with email issues.
Exposure to remote support -- enterprise level VPN experience
Familiar with SharePoint and One Drive
Ideal Experience:
AD/Azure experience
MyApplications/Microsoft Experience
MFA - Microsoft Authenticator - iPhone/Android in particular