We have been retained by a great client who is searching for an experienced MS Dynamics 365 Analyst to facilitate the seamless integration of technology with specific business processes. This critical role involves understanding business requirements, evaluating existing systems, and providing first-line support for associated applications. This specific Systems Analyst will possess expertise in sales lifecycle processes and extensive experience with the Microsoft Dynamics 365 Customer Experience set of applications.
Essential Tasks & Responsibilities
Alignment with Business Processes:
Collaborates with business stakeholders to comprehensively understand their requirements and processes.
Analyzes existing systems, identifies areas for enhancement, and proposes technology solutions aligned with organizational goals.
Application Support:
Serves as the primary point of contact for application-related inquiries.
Swiftly troubleshoots and resolves user queries to ensure uninterrupted application functionality.
Testing and Quality Assurance:
Participates in testing activities for system changes and enhancements.
Develops comprehensive test plans, executes test cases, and meticulously documents results.
Ensures that applications meet functional and performance requirements.
Technical & Managerial Competencies
Sales Lifecycle Expertise:
Leverages in-depth knowledge of sales processes and lifecycle.
Demonstrates proficiency in lead management, opportunity tracking, and customer relationship management.
Collaborates closely with sales teams to enhance system capabilities.
Microsoft Dynamics 365 Proficiency:
Possesses extensive experience with Microsoft Dynamics 365 Customer Experience (formerly known as Dynamics CRM).
Configures, customizes, and optimizes the platform to align with business needs.
Provides insights on best practices and recommends enhancements.
Expertise with Microsoft 365 SharePoint and the Power Platform.
Exceptional analytical and conceptual thinking skills.
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Excellent planning, organizational, and time management skills.
Understanding of web services, APIs, and integration/testing considerations with web applications.
Advanced PC skills and proficiency in the Microsoft Office suite of applications.
Education / Experience
BS degree
Proven experience as a Systems Analyst or a similar role.
Familiarity with business process modeling and adeptness in requirements gathering.
Communicates effectively and collaborates seamlessly with cross-functional teams.
Certification in Microsoft Dynamics 365 a plus
Keywords: MS Dynamics, Dynamics 365, MS D365, Microsoft Dynamics