Pedego® Electric Bikes is an innovative and leading electric bike brand. With a wide range of models, Pedego offers a variety of electric bikes to suit different needs and preferences, including cruisers, commuters, and mountain bikes. What sets Pedego ahead of its competitors are the high-quality components, strong customer support, network of providers, and stylish designs. Pedego electric bikes deliver fun, exercise and a green alternative for transportation - transforming lives with fun and delight. As a company, we focus on putting people first.
Position Overview
The Product Support Specialist will assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips. They diagnose technical issues and assist with repair requests. They may also train or educate dealers and create training programs or materials.
Responsibilities and Duties
Communicate via phone and email with customers/dealers to answer questions and resolve issues
Assist with new dealer training and special events as necessary
Track product issues and warranty parts; communicate to related parties
Maintain clean and organized work area
Populate knowledge base with service articles for customers
Maintain working knowledge of new and existing products
Educate dealers on how to use proprietary tools and software
Create orders and credits for warranty components
Safely service ebikes and batteries as well as fulfilling the end of life processes
Assist management with special projects as needed
Required Qualifications
2+ years of sales and/or customer service experience
Strong interpersonal, diagnostic, written and verbal communication skills