Dahl Consulting is currently partnering with a leader in the insurance industry. We work one-on-one with great candidates to help connect them with local employment opportunities. This company is hiring a Member Advisor Specialist for a contract position! Interested? Get more details below.
Worksite Location: Roseville, Minnesota
Compensation: $23.00 per hour
Contract Duration: 5 months
Hours: 37.5 hours per week (July - September) & 50 hours per week (October - December)
Member Advisor Specialist Job Summary
The Member Advisor Specialist will promote appropriate company products and services while maintaining a friendly, helpful demeanor when working with Medicare members to ensure customer satisfaction by identifying their health plan and prescription needs and addressing or solving concerns.
What you'll do as the Member Advisor Specialist:
Promote appropriate company products and services while maintaining a friendly, helpful demeanor
Ensure customer satisfaction by identifying their health plan and prescription needs
Address and solve any customer concerns
Execute member reviews for health, dental, vision and prescription coverage
Accurately complete applications and other required documents
Assist current members and prospects in person, over the phone, and through email to identify and resolve their needs
Ensure confidentiality and control access to sensitive information
Provide members with timely information
Record customer interaction and data by recording notes in a database system
What you'll bring to the Member Advisor Specialist role:
Customer service background
Basic computer skills
Ability to input member's data accurately and efficiently into a database system
Ability to use resources effectively to find information to complete work independently