Global Edge is an international staffing firm connecting projects worldwide with the industry's most talented project professionals. We work with high level technical and commercial personnel across multiple industries including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices strategically located worldwide, Global Edge is known for the highest level of delivery for our clients and contractors.
Position Overview
Our team is currently looking fora Field Service Coordinator in the Manufacturing industry for one of our clients.
The Field Service Coordinator is responsible for managing the schedule for approximately (35) Field Service Technicians based in the US.
This role works closely with (4) Regional Supervisors, and Sales Engineers, to ensure resources are scheduled according to customer needs. Other responsibilities include but are not limited to: Scheduling general/site specific training, maintaining compliance with drug testing consortiums, and other various administrative tasks.
Shift is Monday-Friday, 7:30A to 4:30P, and is Hybrid.
Monday and Friday are WFH, Tuesday - Thursday in office.
Possible OT 5-10 hours weekly.
Responsibilities & Essential Duties
Maintain timely, accurate data in the AMP (Aftermarket Portal) system, including assignment of new requests, disposition of request status, and scheduling of technicians.
Schedule the technicians to jobs, maintain the job calendar, and lead weekly scheduling meetings.
Create job folders that provide the technicians with all necessary pre-job instructions
Gather information from technicians about labor hours, expenses, and work performed, and input information accurately into online systems.
Work closely with sales engineers to obtain job updates and customer approvals on purchase orders
Schedule contractors as needed, and follow-up to ensure that the company receives final costs and contractors receive final purchase orders.
Assist sales engineers to obtain insurance certificates and safety statistics before the start of field service jobs.
Schedule safety training for technicians, maintain training records, and lead safety conference calls.
Maintain DISA database with information about drug tests and background checks for each technician, according to specific customer requirements.
Maintain and track our drivers' valid standings with the Dept of Transportation.
Assume leadership responsibilities for the department in Field Service Manager's absence.
Qualifications (Education, Experience, & Skills)
3+ years of relevant experience in a service-oriented organization required, experience in an industrial focused field service business preferred
Experience managing a dynamic schedule for technicians working in industrial settings is highly preferred
Associates Degree in Business highly desired
Excellent computer skills including Excel, Word, and PowerPoint required, with an ability to adapt and learn new systems
Professional, clear, articulate speaking skills on the phone and in person
Professional, clear, articulate writing skills
Proficient in basic math understanding and skills
Demonstrated track record of being detail-oriented and meeting deadlines in a dynamic work environment
Strong customer-service focus, with a personal ownership and initiative regarding quality, meeting deadlines, and problem-solving
A personal style that builds relationships through collaboration, and is helpful, approachable, and professional
Dependable, reliable attendance and a strong work ethic
Able to respond to questions and issues after hours or on weekends as required. Able to travel overnight occasionally for training and/or customer visits.
Global Edge Group, LLC is an Equal Opportunity Employer. The Global Edge Group, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.