One of our clients, an insurance firm in the Boston area, is on the search for a Customer Service Representative. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for providing a strong and professional experience experience. Candidates need to be able to start immediately.
Responsibilities:
Answer incoming inquiries from customers both domestic and internationally with proper phone, chat, email, and social etiquette
Resolve customer issues at the first point of contact
Process customer orders into their CRM system with accuracy and in a timely manner
Meet or exceed monthly department quality service performance standards outlined in the monitoring expectations
Respond to customer emails regarding racking requests, invoicing, and payment inquires
Research all customer requests and ensure proper customer follow-up
Update notes in all applicable systems for all inquiries and customer service issues including CRM
Complete online account transactions, maintenance, and service requests from customers and for other areas of the bank as defined in the online process documents
Qualifications:
1 year of customers service experience, ideally in e-commerce, retail, or insurance
Associates degree preferred
Experience handling a high volume of emails
Strong written and verbal communication skills
Ability to multi-task and stay organized
Strong Outlook, Word, and Excel skills
Ability to learn CRM tracking system; SAP experience preferred
Ability to work in a team but complete individual tasks
Our Commitment to Diversity, Equity & Inclusion
The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.