Vaco Phoenix is working with a client in North Phoenix who needs a Customer Service Representative with manufacturing experience to join their growing team. These are contract to hire position and is 100% onsite. The client is interviewing this week! Responsibilities:
Provide customers with pricing, delivery, and product information.
Answer customer questions, resolve problems, and perform other marketing activities (i.e. promote and sell products, and enter or confirm sales).
Monitor and address commercial requirements on customers' portals and forward quality and technical requirements to the appropriate Department.
Receive and or place telephone calls, which are non-routine and may require deviation from standard procedures.
Receive and answer customers' questions, comments or complaints while following established guidelines.
Prepare responses to customers in required format.
Act as a liaison between the customer and various departments within the company.
Qualifications:
Ability to effectively present information and respond to questions from co-workers, and customers.
Ability to interface effectively with various interlocking departments
Ability to acquire extensive knowledge of the Company's product lines and applications.