We are seeking a dedicated and tech-savvy Customer Support Specialist with a minimum of one year of experience in customer service and call center roles. The ideal candidate will demonstrate a willingness to learn and grow within the role, possess flexibility, and excel at multitasking and prioritizing tasks. Strong attention to detail, follow-up skills, and accurate data entry abilities are essential. You will play a crucial role in supporting our U.S. Sales and e-Commerce Teams to achieve and surpass sales goals, ensuring that HydroPeptide continues to provide exceptional service to our spa and retail partners.
Location: On-Site - this role will work from our Bellevue office up to 5 days a week.
Hours: Full Time typically working 8:00AM - 4:30PM
Physical requirements: While performing the duties of this job, the employee is regularly required to talk and listen. This is largely a sedentary role: however, some lifting may be required. This would require the ability to lift up to 20 pounds.
Travel requirements: Travel is not required for this position.
Compensation: $24.00/hour
As the Customer Support Specialist, you will be responsible for:
Assisting Sales and e-Commerce Teams: Supporting the U.S. Sales Team and e-Commerce Team in meeting and exceeding monthly, quarterly, and annual sales targets.
Professional Representation: Representing HydroPeptide with the highest level of professionalism through phone and email interactions with spa and retail personnel.
Order Management: Accurately entering all sales orders into Acumatica in a timely manner, adhering to company policies and procedures.
Customer Account Support: Providing outstanding customer service by assisting Account Executives in promptly responding to customer account inquiries.
New Account Setup: Facilitating new account setups with Account Executives, ensuring all required documentation is collected and accurately filed in Acumatica.
Product Knowledge: Staying current with HydroPeptide product education and providing knowledgeable answers to customer inquiries via phone and email.
Upselling Opportunities: Developing a thorough understanding of HydroPeptide products, protocols, and monthly promotions to communicate effectively and identify upselling opportunities.
Customer Inquiry Resolution: Resolving customer inquiries through phone, email, and social media platforms, going the extra mile to engage and satisfy customers.
Customer Service Excellence: Collaborating with the National Customer Support Manager to maintain and deliver excellent customer service standards, ensuring customer satisfaction is achieved professionally and promptly.
Attention to Detail and Follow-Up: Demonstrating strong attention to detail and follow-up skills to ensure accurate and timely completion of tasks.
Administrative Support: Providing occasional administrative support for the office as needed.
Additional Responsibilities: Undertaking other responsibilities as required and as the position evolves.
We want you to have:
1+ year of experience in a customer service role.
1 year minimum of call center experience.
High school diploma or equivalent.
Strong attention to detail and accurate data entry skills.
Strong multitasking and prioritization skills.
Tech-savvy with the ability to quickly learn and adapt to new technologies.
Excellent communication skills, both written and verbal.
Ability to follow through and ensure completion of tasks.
Flexibility and ability to switch gears seamlessly.
Drive to set and achieve targeted goals.
Commitment to continuous learning and professional growth.
What can help you really stand out:
Prior sales experience, retail preferred
Experience with Salesforce, Acumatica, and/or Shopify