Axios Professional Recruitment is partnered with a local independent insurance agency in Grand Rapids, who is actively looking to hire a qualified Personal Insurance Support Specialist. The ideal candidate will have extensive personal lines experience, be detail-oriented, a self-starter, have excellent customer service skills via phone and in-person, and more.
Responsibilities:
Address walk-in client needs
Call customers on notices including underwriting and gathering information
Process renewal reports
Process lapse prevention reports weekly
Process insurance company claim reports
Process endorsements received via mail, email and fax
Process all cancellations received via fax, email and mail
File new active files in File Room (for all agents)
Move files from Active to Cancelled (or reverse) in File Room (for all agents)
Perform miscellaneous job-related duties as assigned by Office Manager and President
Incoming Phone Calls:
Handle all lender requests to confirm coverage or make a change to an existing policy (calls, email, fax, or mail requests)
Assisting customers who need to make a payment or confirm receipt of a payment.
Handle all change requests within their current state.
Processing ID card requests and other miscellaneous document requests (faxed, emailed, or mailed).
Handle all referring agent/subagent requests for declarations pages or other documentation.
Process rewrite requests for clients moving out of state etc.
Process change requests for clients adding units, deleting, units, etc.
Qualifications:
To be considered for the Personal Insurance Support Specialist position, applicants should: