The Finance Operational Admin II (Collections) will make outbound calls to customers to resolve balances deemed past due by the Accounts Receivable (AR) system. The AR System will manage customer's accounts according to defined Strategies. The A/R Processor will use experience to identify customer's needs and provide solutions.
Schedule: Hybrid - Tuesday and Thursday In office, Monday, Wednesday, Friday from home 9 AM - 5:30pm
Basic Background Check
12 Panel Drug Screen
Essential Job Functions:
This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.
Responsible for the follow up and timely completion of next action item according to the Strategy under which the account is managed.
Contact assigned accounts for payments using the various methods defined by the Strategy under which the account is managed, communicate with accounts using system notifications
Responsible for proper documentation in the AR system.
Must be able to analyze customer payment trends and make suggestions to mitigate account balances. Must have the ability to quickly review account history, payment and credit information to articulate a resolution
Resolves payment delay issues, deductions, and cash application issues which the customer has communicated to the Company, which is either preventing payment or will result in a deduction.
Provides communication to customers via telephone, computer, and written correspondence regarding account's status, and obtain payments or develops resolution plans up to and including payment.
Supports inter-departmental initiatives to ensure that goals are met, make suggestions to improve collections effectiveness.
Process customer payments and provide customer documentation as needed.
Perform functions within established guidelines and release orders
Performs related duties as assigned.
Required Knowledge and Skills:
Business English usage, spelling, grammar and punctuation.
Business and personal computer hardware and software applications.
Collections with a high volume transaction company.
Must be proficient with Windows and Excel.
Skill in:
Communicating clearly and concisely, both orally and in writing.
Establishing and maintaining effective working relationships with others.
Providing excellent customer service with both internal and external customers.
Excellent analytical and problem solving abilities with attention to detail.
Excellent interpersonal skills, including verbal and written communication
Ability to work independently to achieve desired results.
Education/Experience:
Minimum of Associates Degree Preferred
Minimum of Five (5) years of business to business collections experience
Physical Requirements:
Occasional:
Sitting for extended periods of time at workstation or mobile equipment.
Visual Acuity:
Perform activities such as computer work, preparing and analyzing data, and extensive reading.
Working Environment:
May be required to wear personal protective equipment (PPE) as needed on site visits (i.e. safety glasses, hearing protection, gloves, etc.).