Wheeler Staffing Partners is on the lookout for a dedicated IT Support Specialist who is enthusiastic about providing exceptional technical support and playing a vital role in our IT infrastructure. We are committed to our employees' growth and well-being, offering a comprehensive benefits package and a collaborative work environment. Here's what makes us stand out as your next career choice:
Robust Benefits Package:
A variety of medical plan options to suit your lifestyle.
Health Savings Account complemented by company contributions.
Comprehensive dental and vision coverage for both you and your dependents.
A supportive 401k plan with Company match to help you plan for the future.
Generous vacation and sick time, plus Company-paid holidays for work-life balance.
An engaging company wellbeing program, complete with health insurance incentives.
Your Impact as an IT Support Specialist: In this role, you'll be at the forefront of providing top-tier support, resolving technical issues, and contributing to the seamless operation of our IT infrastructure.
Key Responsibilities:
Deliver expert technical support across a range of IT systems, including servers, workstations, applications, and communication tools.
Efficiently manage user accounts and access, ensuring secure and streamlined operations.
Lead in Office 365 and network administration, upholding high performance and reliability.
Contribute to IT Asset Management, ensuring precise inventory tracking.
Expertly handle tickets, prioritizing and escalating them as needed, to ensure optimal service delivery.
Develop and maintain valuable knowledge base articles, guidelines, and training materials to enhance our IT support framework.
What We're Looking For:
Solid experience with Office 365 Administration and Microsoft Office.
Proficient in Active Directory, Exchange Server/Online, and various networking components.
Knowledge of Mobile Device Management and AV/Video Conferencing Solutions.
Familiarity with Windows OS, MAC OS, iOS, and Android.
A Bachelor's degree or a suitable mix of education and experience.
At least 1 year of experience in a similar role, demonstrating exceptional customer service and troubleshooting abilities.
Strong communication skills to effectively share technical information with a diverse audience.
WSP specializes in filling your company's contract, contract-to-hire, direct hire, contingency, and executive positions with professional candidates. From our Executive Retained Search Teams, Direct Hire and Contract Staffing Professionals, and RPO Service offerings we create models to deliver a world-class service, with a sense of urgency and professionalism. Our connections and our candidates combined with a staff backed by over 20 years of experience, ensure that our clients are seeing the right candidates for their career openings.
WSP is committed to creating a diverse environment and is proud to be an equal-opportunity employer.