Shift: 6pm-6am, Sunday-Tuesday & every other Saturday *****
Job Overview:
Provide technical support for operations environment. Analyze information to determine performance and areas of improvement. Test and verify the infrastructure to ensure it meets specifications and requirements
Major Accountabilities: • Monitor and take corrective action for problems while minimizing customer impact. • Create and/or update internal tickets to document monitoring and recovery steps. • Perform routine maintenance procedures as required by policy or procedure. • Maintain metrics as defined by management.
Education: • Bachelor's degree or equivalent experience
Knowledge / Experience: • Candidate will require basic knowledge of routing/switching, tunneling, security operations/engineering,MPLS.
• à This is the objective since they might not know our environment à OCC Entry Level -- -- Demonstrates ability to function in 2 of the 5 expertise areas in the OCC. (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 1 of the 5 OCC expertise areas. Is a subject matter expert in 1 of the 5 expertise areas of the OCC. • Firewall experience • 1 year or relevant experience required
Skills/ Abilities: • Effective problem/troubleshooting skills' written and verbal communication skills; organization and interpersonal skills.