Hardware/Software Troubleshooting (Including OS's and applications)
Basic Networking (A Huge Plus)
Job Description:
Responsibilities:
Respond to client and employee technical support requests via phone, email, or in-person
Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
Escalate complex issues to senior technical staff as necessary
Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices
Provide basic training and support to clients and employees on commonly used software applications
Maintain accurate documentation of technical support requests and resolutions
Collaborate with other technical staff to identify and implement process improvements
Participate in after-hours on-call support rotation as required
Requirements:
High school diploma or equivalent; technical certifications or associate's degree in a related field preferred
Proven experience in a technical support role
Strong understanding of computer hardware and software, including operating systems and applications
Familiarity with basic networking concepts and protocols
Excellent communication skills, both written and verbal
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Willingness to work flexible hours as needed, including evenings and weekends
Customer service-oriented attitude
Physical Demands:
The Help Desk Technician may be required to lift to 50 pounds and stand or sit for extended periods of time.
** 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.
This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **