Provide technical support and assistance for various IT and Digital Systems projects.
Duties and Responsibilities • Establish and maintain effective working relationships with other business and technical staff, users, and vendors. • Serve as the initial point of contact for technical assistance via ticketing system, phone, e-mail, or in person, providing solutions or escalating issues as needed. • Coordinate meetings. • Support application testing for online voting and viewing platforms, identifying and documenting bugs. • Resolve Office 365 issues, such as email, document collaboration, and other productivity tools, ensuring users can effectively utilize its features. • Guide employees through troubleshooting steps and document resolutions. • Collaborate with other IT team members on various projects, including system upgrades, software rollouts, and infrastructure enhancements. • Manage digital assets by maintaining naming conventions, metadata, and content rights information. • Offer on-site and remote support for Apple, PC, and other tech equipment, diagnosing and resolving issues with software, networks, and devices. • Deploy and configure new workstations, mobile devices, printers, and other IT equipment, ensuring proper installation and user setup. • Support and troubleshoot conference room technology, including Zoom Rooms, addressing audio/video and connectivity issues during meetings.
Qualifications: • Bachelor's Degree • 2+ years' experience with projects and Information Technology. • Experience with testing, test script writing and issue tracking. • Experience generating analytics reporting. • Experience with Apple and PC hardware, software, and operating systems. • Familiarity with Office 365 applications and common troubleshooting techniques. • Experience with conference room technology, particularly supporting Zoom Rooms. • Proficiency with JIRA. • Strong problem-solving skills for hardware and software issues. • Excellent verbal and written communication skills to explain technical concepts to non-technical users. • Customer-focused with a commitment to high-quality support and service. • Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.
Additional Requirements: • Creative, strategic thinker with the ability to adapt and collaborate. • Strong diplomatic skills for working with multiple parties. • High sensitivity to the Television Academy's mission and values. • Creative and innovative mindset. • Good judgment and decision-making skills. • Strong time management skills. • Results-oriented and self-motivated. • Ability to work nights and weekends as needed. • Experience in the television or entertainment digital space is a plus.