System Engineer
at Leading pharma company
in
Boston,
Massachusetts
Posted in Other 2 days ago.
Type: full-time
Job Description:
Key responsibilities:
- Assist in maintaining existing computer infrastructure of 5000 PCs globally.
- Image/Onboard new computers into the domain and onto the network.
- Secure and protect new and existing hardware.
- Consult with the business as they require assistance with their equipment.
- Troubleshoot and implement data flows for scientific instruments Technical/Functional Skills
- Outstanding computer troubleshooting skills for obscure issues, ranging from device
- connectivity, network issues, and laboratory software issues.
- Background with End-user Computing or Desktop Support skills essential. Break/Fix consists of 80% of a Lab Engineer's workload.
- Understanding of Networking concepts, such as network topography, VLANSs,
- Static/Dynamic IPs, Subnetting, IT/OT Networks, and basic understanding of firewalls.
- Candidate should be familiar with the OSI model and how to troubleshoot different network layers.
- Knowledge and understanding of Active Directory required.
- AGILE ways of working necessary.
- Background with computer security
- Previous experience with validated systems (GxP) a plus.
- Implement the validated data backup solution on laboratory analytical equipment
- (equipment and software investigation, documentation, technical configuration) within R&D
- (GxP and non-GxP)
- Support for scientists in incident management, user support and coaching, access
- management
- Testing and validation of computer software (complete tests in different environments,
- writing technical documentation)
- Familiar with ticketing systems such as Service-Now a plus.
- Microsoft Excel skills a plus