Aivres is a leading global data center and cloud computing solutions provider committed to delivering innovative technologies that propel the world's leading industries to new frontiers. We deliver and deploy robust, performance-optimized, purpose-built platforms to major data centers around the globe.
We are looking for a Field Application Engineer to join our Fremont office, CA. This is a service-related position focused on customer technical support, installation service and break & fix service etc. to ensure service delivery can satisfy the customer expectations.
Primary Responsibilities
Self-motivated, with the ability to proactively take initiative and work independently or within a team environment
The ability to work with engineers across multiple disciplines, as well as customers of various positions including executive level interaction
Coordinate with Engineering team and QM team to identify issues, debug, and resolve all customer issues
Experience managing multiple customer-accounts with standard data center knowledge/experience is a plus
Provide technical support to customer and configure services
Assist customer to understand all products and perform demo for various field applications
Install and configure systems and perform troubleshoot on the process and resolve issues
Analyze applications and recommend expert advice for customer
Onsite support and ability to travel is required
Qualifications
Master's degree with 3 years or bachelor's degree with 5 years' experience in IT/Telecom industry at least (multi-national company working experience is preferred)
2+ years' related experience with rich experience in server & internet industry
Good at Project management, proficient in Excel
Excellent verbal and written skills in English and Mandarin, able to communicate with teams from different region and culture
Innovative, customer oriented, team player and able to work under pressure