The Director of Operations will manage all aspects of the North Office of Resort Rentals. This includes, but is not limited to day-to-day operations, recruiting, hiring, coaching, and team development. The Director of Operations will be the primary contact for the operations team members an vendors. They will maintain an organized and efficient environment while cultivating a team that promotes and encourages our Company's core values.
Duties & Responsibilities
Lead and oversee day to day operations including recruiting, hiring, coaching, and development.
Serve as the primary information hub for all facets of operations including property management, cleaning, maintenance, and laundry service.
Promote and encourage the Company's mission, motto, and core values.
Manage employee and vendor schedules.
Ensure all rental properties are exceptionally maintained and immaculately cleaned.
Manage and train all team members that support the operational side of the business:
Oversee inventory levels of supplies, linens, and cleaning materials.
Initiate orders to maintain appropriate inventory levels.
Provide efficient communication of relevant information to respective teams and vendors.
Create, review, and manage departmental policies and procedures as needed.
Maintain efficient training/retraining programs within the department.
Hold employees accountable for work quality and standards.
Handle owner and guest complaints.
Resolve owner and guest issues in a cost-efficient manner that satisfies all party's needs.
Uphold all facets of the SOW between the Company and contractors within rental territories.
Hire and fire internal team members, contractors, and vendors as needed.
Forecast departmental technology/training requirements for each year/peak season to assist the COO in budget creation.
Serve as a backup for the Company maintenance service line.
Essential Job Functions
Monitor overall warehouse organization and processes.
Maintain a safe and healthy work environment.
Work closely with employees from all levels of the company.
Continue personal development through reading or conferences as necessary.
Hold the team accountable by providing coaching and constructive feedback as needed.
Develop the team by challenging them and guiding them to achieve personal goals.
Collaborate with team members from all levels of the company.
Complete additional duties assigned by the General Managers as needed.
Desired Skills
Communication
Detail Oriented
Organization
Critical Thinking
Problem Solving
Outgoing
Team Player
Tech Savvy
Prioritization
Experience with Word, Excel, PowerPoint, and other Office 365 software systems.
Ability to delegate tasks.
Ability to create a strong routine and habits to follow.
Ability to multitask.
Qualifications
High School Diploma or Equivalent
2-3 years of management experience.
Availability to work weekends, on call shifts, and holidays in the office as required.
Valid driver's license.
Reliable transportation to and from work.
Physical Requirements
Prolonged periods of working indoors, outdoors, and within a warehouse environment.
Prolonged periods of walking.
Ascend and descend stairs/ladders as needed.
Ability to lift up to 50 pounds.
Schedule
Business operates Monday through Saturday.
Typical business hours: 7:30 AM to 4:30 PM.
Flexibility to adapt to business needs.
Resort Rentals is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Resort Rentals makes hiring decisions based solely on qualifications, merit, and business needs at the time.