Our client is looking for a highly organized Project Manager to join the implementation team. This role will be responsible for managing new customer implementations, technology refreshes and some internal projects. The ideal candidate needs to be a creative problem solver with a wiliness to take on new responsibilities as needed.
Responsibilities (5 days in office- first 3 months, 3 days in office after onboarding period)
Experience working a dynamic work environment and managing multiple projects simultaneously while ensuring they complete within scope and on-time.
Manage customer implementations and internal IT/engineering projects as needed
Demonstrate strategic understanding of stakeholder needs, and business and technology objectives.
Work with internal sales and account teams to gather project requirements
Drive the project/project delivery strategy through the consistent application of a project management framework, training, methodologies, metrics, assets, and tools
Provide regular status updates as needed to stakeholders
Lead customer and partner meetings to gather requirements, organize project activities and provide status updates
Work with Dev and Engineering teams as needed to address any issues that arise during an implementation or other assigned project
Must be able to accommodate flexible hours including some mornings or evenings.
Qualifications
Experience working a dynamic work environment and managing multiple projects simultaneously while ensuring they complete within scope and on-time.
Excellent verbal and written communication skills
Not required but helpful to have comparable experience as a Project Manager or Program Manager (Food & Beverages/Hospitality, SaaS environment, Information Technology, etc.)
Knowledge of Project Management systems such as Jira, Confluence, Smartsheet, NetSuite, Power BI, MS Project
Experience building efficient project plans with interlinked dependencies
Must be willing to document work effort and project status on an ongoing basis
Technical restaurant industry knowledge is a plus (Point of Sale systems, Touchscreen devices, Order and Pay at the Table, Hand-held pay at the table devices, AP's, Wi-Fi, etc.)