Client is hiring a Senior Manager, Digital Banking Experience in Tysons, Virginia. The
primary purpose of this job is to lead product management across our digital banking properties,
with a focus on developing and evolving member-centric digital experiences throughout the
members' journey - Discover, Explore, Buy, Use, Ask and Engage. The incumbent will serve as
a member-experience advocate in our Desktop and Mobile Banking products' evolution and will
be accountable for the quality, delivery, and most important, member satisfaction with our digital
products.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions. This is not intended to be an all-inclusive list of job duties and the position
will perform other duties as assigned. • Collaborate closely with Consumer Banking line-of-business (LOB) Product team, User
Interface Design, Technology, Marketing, Finance, Legal, Risk and
Compliance/BSA/AML partners to ensure delivery of a competitive and or differentiated
digital member experience. • Create and manage digital banking experience roadmaps and strategy. • Define and develop requirements (features, user stories, user acceptance criteria), value
propositions for Digital Banking product experiences. • Collaborate with Design to create prototypes, user-interface mock-ups, product flows,
personas and use cases, and requirements for any given product or feature development
effort. • Deliver customer value iteratively, managing products through various launch phases,
and follow-on releases, by owning the backlog of enhancements, and determining the
right feature to deploy at the right time - based on need, feasibility, budget, capacity, and
Digital Member Experience Roadmap - and take responsibility for devising and
executing the delivery plan. • Continuously measure the success of the Digital Banking products through member
satisfaction, delivery quality, and speed-to-market, and competitive position. • Ensure product education to technical teams, other partners, and the experience-support
teams. • Anticipate issues with digital capabilities and experiences, solve problems proactively
through communication and regular expectation-setting. • Author and curate the collateral content, FAQs, presentations, white papers, or blogs that
package the Digital Banking product experience and share expertise to Corporate
Communications, Marketing, and Executive Leaders.
Equivalent combination of education and experience is considered. • Bachelor's degree in business, information systems or related field or equivalent
education, training and experience. • Minimum of five (5) years of experience as a software development product manager or
equivalent experience successfully shipping or deploying consumer-facing digital
experiences. • Minimum of ten (10) years of product management experience. • Significant experience with mobile technologies, but not just as a technologist. • Track record of shipping (success and failures, alike) -- and have a history of driving
customer and business impact. • Experience developing software or products designed for a digitally savvy consumer-a
deep understanding of banking products and banking customer interactions. • Knowledge of digital banking trends, partner ecosystems, and competitive strategies. • Must possess a unique blend of business and technical savvy, strategic vision, and
commitment to owning products from ideation to post-launch. • Ability to go deep on tech trends, architectural questions, stack control points, roadmaps,
and influence dev-cycles. • Demonstrate a strong understanding of the consumer banking landscape and products
(Deposits/Loans/Cards/Money-Movement). • Be comfortable with digital strategy, portfolio prioritization, go-to-market, tracking KPIs. • Knowledge of emerging technologies and partners that could accelerate our progress in
digital banking. • Working experience as a successful Agile Product Owner in digital.