To represent the Scott brand accurately, consistently, and with confidence. To support the overall performance of our sales team as they navigate customers through their financial options during the sales process, educating them to achieve optimal results. To support our 'A' players, and to motivate more team members to become 'A' players. To inspire trust, loyalty, and customer satisfaction through thoughtful service. To demonstrate to our customers the value of products that insure and protect their vehicle investment and enhance their ownership experience. To maintain an active knowledge of best practices, ensuring the profitable, accurate, legal, and ethical execution of business. To live the Scott Auto Group culture on a daily basis.
Provide financing options that both optimize customer needs and maximize dealership profitability. Complete financial, legal and dealer paperwork with accuracy to facilitate transaction.
Educate sales staff on products and policies through on-going training and mentorship. Present aftermarket protection and extended warranty products to our guests.
When each deal agreement is reached, follow sales process to conduct customer interview in preparation for finance presentation.
Take cooperative ownership of the compilation of all customer information, placing ultimate priority on valuing our guests' time.
Collaborate with Sales Managers to achieve goals, to build profitable deals, to support our sales team, and to create a smooth transition for customers from sales to finance.
Be accountable for contracts in transit, and work with accounting team to take ownership of issues that contribute to delays in funding.
Provide attentive response to custom financial questions and concerns; serve as the resource for all state, federal and local regulations for dealer compliance.
Build and maintain positive relationships with a variety of lending institutions to secure competitive rates and financing programs.
Be a brand ambassador for our dealership which includes, at a minimum, accurately and confidently highlighting dealership amenities to maintain our brand and support the entire dealership team.
Be a culture advocate; commit to intentionally focusing on helping our organization become the best-version-of-itself.